`Proceedings of International Structural Engineering and Construction, 9(1), 2022 State-of-the-art Materials and Techniques in Structural Engineering and Construction Edited by Holschemacher, K., Quapp, U., Singh, A., and Yazdani, S. Copyright © 2022 ISEC Press ISSN: 2644-108X www.doi.org/10.14455/ISEC.2022.9(1).LDR-03 PND-25-1 AN OVERVIEW OF MULTI-CRITERIA DECISION MAKING TECHNIQUES IN CONSTRUCTION PROJECTS CLAIMS MANAGEMENT DIKELEDI ANNA MATSEKE, NTHATISI KHATLELI, and DAVID ROOT Dept of Construction Economics and Management, University of the Witwatersrand, Johannesburg, South Africa Claims in the construction sector result from, but not limited to, poor contract performance, delays, conflicts and force majeure. The use of Multi-Criteria Decision Making (MCDM) techniques are proposed in construction-related decision-making and prove advantageous in ensuring that claims management processes are effective. This paper provides an overview of existing MCDM techniques proposed for construction claims management. A narrative literature review is performed where Google Scholar and EBSCO host are used to identify relevant articles for the study and 49 articles were selected. From literature, some of the proposed techniques in construction claims management are AHP, ANN, NN, MAUT, SWOT, TOPSIS and VIKOR. Findings from the study indicate that the outdated nature of traditional standalone MCDM techniques has seen the use of hybridised models in construction-related decision- making more useful. Supplementing MCDM techniques with techniques such as BIM is rather relevant since BIM alone has the potential to reduce claims emerging from large construction projects. Keywords: Effectiveness, Hybridized, Conflict, Resolution 1 INTRODUCTION Claims are commonplace in the construction sector (Mashwama et al. 2021). They result from poor contract performance (Batarlienė and Meleniakas 2021) and occur between various contracting parties such as project owner, contractor and designer (El-Sayegh et al. 2020). Causes of claims include incorrect design/specifications, unusually severe weather conditions, change orders, and extra work (ibid). According to Araya (2019), some claims result from conflicts. Conflicts disrupt workflow resulting in additional costs, delays, and other impacts that lead to construction-related claims (Ali et al. 2020, Tshidavhu and Khatleli 2020). Claims administration need to be effective and efficient throughout a project’s life cycle to prevent disputes, arbitration and litigation (Faraji et al. 2021, Grant 2021). It is imperative that the usefulness and the weaknesses of the current MCDM techniques used in claims management processes be identified and understood. 2 LITERATURE REVIEW Claims management exists as a mechanism for resolving, mitigating, minimising, specifying and regulating processes meant to track, expedite and resolve claims resulting from construction contracts (Barakat et al. 2018). It exists to ensure that claims are avoided by a thorough oversite of all contract documents, design plans, and an ongoing awareness of the project’s adjusted contract price and schedule (Grant 2021). Araya (2019) opined the importance of claims management by stakeholders and how imperative it is to clearly understand the information used