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Chapter 16
DOI: 10.4018/978-1-4666-2663-8.ch016
INTRODUCTION
Your online ethos. Your credibility. Why should
you care? Online ethos is how your audience
sees you, or your organization, based upon their
observation and interpretation of the way you
present yourself in online media. This chapter will
examine ethos as personal or institutional cred-
ibility in social media communication channels.
Phrased in the terms of the medium, why should
your readers care about what you say and look
forward to your next post? The ubiquity and ac-
cessibility of these channels has radically changed
the communication patterns of individuals, groups,
and businesses and will continue to influence
scholarly and professional communication in
the future (Kietzmann, Hermkens, McCarthy,
& Silvestre, 2011). Beginning with a thorough
examination of related research, this chapter will
discuss what it means to have online credibility,
provide specific examples, and discuss directions
for users to build their own online ethos.
Misty L. Knight
Shippensburg University of Pennsylvania, USA
Richard A. Knight
Shippensburg University of Pennsylvania, USA
Abigail Goben
University of Illinois at Chicago, USA
Aaron W. Dobbs
Shippensburg University of Pennsylvania, USA
Theory and Application:
Using Social Networking to
Build Online Credibility
ABSTRACT
Scholars are increasingly engaging with their peers in synchronous and asynchronous online forums.
In order to adapt to this current trend, librarians and faculty must consider the nuances of computer-
mediated communication and learn to understand the potential benefts and hazards of creating online
identities that may round out others’ perceptions. It can be overwhelming and confusing to determine
how to best present oneself or to “create” a credible identity. Through the introduction and explanation
of communication concepts and theories, this chapter discusses online credibility, or ethos, and examples
of those who have successfully built online credibility.