JHAS Vol. 11, No. 1, 2021 Free Full Text Articles are Available at www.jhas.org.np 38 JHAS 2021; 11(1): 38-42 doi: https://doi.org/10.37107/jhas.137 Original Article Satisfaction among the Patients Attending Himalaya Eye Hospital, Pokhara Nepal Sirjana Tiwari, 1 Bimala Bhatta, 1 Shreejana Wagle 1 1 School of Health and Allied Sciences, Pokhara University, Pokhara, Nepal ABSTRACT Introduction: Patient satisfaction is one of the key elements for the overall improvement of health service management. Patient satisfaction in the health care organization is popularly used for benchmark and accreditation purposes. Methods: A quantitative cross-sectional study was conducted among the 164 patients who got their at least one type of eye surgery done following at least three OPD visits at Himalaya Eye Hospital from January 2019 to July 2019. A systematic random sampling technique was used to enroll the study subjects. Face to face interview was done with a semi-structured interview schedule to gather the data from the subject. Data were entered into Epi-Data and transfered to SPSS 20 for analysis. A Chi-square test was applied to fnd out the association between dependent and independent variables. Results: Te average satisfaction score was (4.061±0.26). Overall 48.2% of respondents were satisfed with the physical environment, 59.1% were satisfed with eye care service, 67.1% were satisfed with a health care provider, and 59.1% satis- fed with a fnancial cost, and 88.4% respondents were satisfed with the outcome of care. Conclusion: Te majority of respondents were satisfed with the cleanliness and health care providers of the hospital. Te main dissatisfaction was on the lack of provision of safe drinking water, insufcient space for caretakers, lengthy time for ticketing system, long waiting time, and waiting area. Concerned authorities are recommended for considering the need of people in the community which may further increase their satisfaction towards services and institutions. Keywords: Eye-health service, Patient satisfaction, Ophthalmic service INTRODUCTION Patient satisfaction is an important and commonly used indicator for measuring the quality of health care. 1 Patient satisfaction has been an area of interest for health system research. 2 In the past three decades, patient satisfaction in the health care organization is popularly used for benchmark and accreditation purposes. 3,4 At the present, quality of the medical profession is usually judged not only by measuring clinical health service quality but also by measuring the consumer perception regarding health care service quality. 5,6,7 Due to advancements in information technology and an increase in patient awareness level, the signifcance of patient satisfaction is increasing more. 8 Instead, today’s health institutions are more dependent on technology and more focused on fnancial matters as a result of which they were losing aspects of their patient’s satisfaction. 9 Patient satisfaction are infuenced by the socio-demographic background of patients. 2,10 Limited studies were found regarding patient satisfaction in eye health services and only limited to the OPD department. Tis study incorporates almost all of the factors which afect the patient’s satisfaction in eye hospital following OPD to surgical department with at least 3 visits in the hospital. Te main aim of this study was to assess the patient’s satisfaction levels of Himalaya Eye Hospital in Pokhara, which is only one of the tertiary level hospitals of eye care service covering most of the patients of Gandaki and Dhaulagiri zone. In this regard, eye health service is the priority program of the government of Nepal. Likewise, eye health service is also one of the vital areas of the Nepal Health Research Council. 11 Now a days, there is increasing number of eye health services/hospitals/clinics but ensuring the quality of service is a challenge which is also the main component of patient satisfaction. METHODS A cross-sectional study was conducted among 164 patients above 18 years at Himalaya Eye Hospital, Nepal using systematic random sampling from January 2019 Correspondence: Sirjana Tiwari, School of Health and Allied Sciences, Pokhara University, Pokhara, Nepal, Email: sirjanatiwari0@gmail.com