Competitive Priorities in the Hotel
Sector of Sinop—Located in Northern
Mato Grosso–Brazil
H. C. Lopes, J. M. S. Galante, C. P. Leitner,
A. M. Sznitowski and S. Baggenstoss
Abstract The production strategy leads the companies to stand out through their
competitive priorities, which presents the relevant element in the strategy of
development. Therefore, the present study has as objective to analyse which the
competitive priorities the hotel sector has used to get strategic advantage in the
market. The research was conducted in Sinop, city in the north of the Mato Grosso
state–Brazil. The methodology is characterized as exploratory research, using the
theoretical and methodological assumptions of qualitative approach for compre-
hension of the studied phenomenon. In conducting of the research were listed five
hotels of the city, in which were applied questionnaires to fulfil the objectives. To
the analysis were chose the following priorities: velocity, reliability, cost, quality
and flexibility, according to Slack et al. (Administração da Produção. Atlas, São
Paulo, 2009). With that, it was possible to identify that the quality is the competitive
priority that is most present in the researched companies. It was also found that the
greater hotel demand is from business tourists.
Keywords Hotel business
Á
Production strategy
Á
Competitive priorities
H. C. Lopes Á J. M. S. Galante Á S. Baggenstoss (&)
Departamento de Administração, Universidade Do Estado de
Mato Grosso, Av. Ingas, 3300, Sinop, Mato Grosso 78550-000, Brazil
e-mail: salli@unemat-net.br
H. C. Lopes
e-mail: heloisa_lead@hotmail.com
J. M. S. Galante
e-mail: juli-m@bol.com.br
C. P. Leitner Á A. M. Sznitowski
Departamento de Administração, Universidade Do Estado de
Mato Grosso, Rodovia MT-358, Km 07, Tangará Da Serra,
Mato Grosso 78300-000, Brazil
e-mail: camyla.piran@gmail.com
A. M. Sznitowski
e-mail: adeliceadm@gmail.com
© Springer International Publishing AG, part of Springer Nature 2019
J. Mula et al. (eds.), New Global Perspectives on Industrial Engineering
and Management, Lecture Notes in Management and Industrial Engineering,
https://doi.org/10.1007/978-3-319-93488-4_27
241