Full Terms & Conditions of access and use can be found at http://www.tandfonline.com/action/journalInformation?journalCode=fsij20 The Service Industries Journal ISSN: 0264-2069 (Print) 1743-9507 (Online) Journal homepage: http://www.tandfonline.com/loi/fsij20 Measuring customer experience in service: A systematic review Eduardo Veiga Bueno, Tiziana Brenner Beauchamp Weber, Emerson Luiz Bomfim & Heitor Takashi Kato To cite this article: Eduardo Veiga Bueno, Tiziana Brenner Beauchamp Weber, Emerson Luiz Bomfim & Heitor Takashi Kato (2019): Measuring customer experience in service: A systematic review, The Service Industries Journal, DOI: 10.1080/02642069.2018.1561873 To link to this article: https://doi.org/10.1080/02642069.2018.1561873 Published online: 03 Jan 2019. Submit your article to this journal View Crossmark data