JOURNAL OF HUMANITIES, SOCIAL SCIENCES AND BUSINESS (JHSSB) Volume 2 Issue 1 (2022) JOURNAL OF HUMANITIES, SOCIAL SCIENCES AND BUSINESS | JHSSB https://ojs.transpublika.com/index.php/JHSSB/ E-ISSN: 2810-0832 306 THE EFFECT OF JOB SATISFACTION AND ORGANIZATIONAL COMMITMENT ON ORGANIZATIONAL CITIZENSHIP BEHAVIOR IN EMPLOYEES Winda Sri Wahyuni 1* , Nana Dyki Dirbawanto 2 1,2 Business Administration, Faculty of Social and Political Sciences, Universitas Sumatera Utara E-mail: 1) Sriwahyuniw1115@gmail.com, 2) Nanadyki@usu.ac.id Abstract Organizational Citizenship Behavior is a trait that describes a person's high initiative and heightened awareness of the state of his organization. OCB can result from a variety of organizational factors, including employee job satisfaction and high organizational commitment. Satisfied employees will work hard to complete their tasks and may even go above and beyond. Similarly, a person with a strong commitment to his organization will do anything to advance his company due to his faith in the organization. This study aims to analyze how the effect of job satisfaction and organizational commitment on organizational citizenship behavior in employees of PT. Palarudhibi Teguh Makmur. This is a quantitative research involving 67 respondents as research samples. Sampling was done through a saturated sample technique. Collecting data through questionnaires distributed to respondents. The method of data analysis utilized an instrument test of reliability and validity, a test of classical assumptions, and a test of hypotheses using multiple linear regression analysis. The findings of this study indicate that job satisfaction and organizational commitment have a significant effect, either individually or jointly, on the organizational citizenship behavior of PT. Palarudhibi Teguh Makmur Focal Point Medan's employees by a margin of 25,7%. Keywords: Job Satisfaction, Organizational Citizenship Behavior, Organizational Commitment 1. INTRODUCTION The rapid technological development has had a huge impact on the industry, as well as on society or its people. Various parties and countries are trying to formulate best strategy to get the best benefit (even directing it) from technological developments. Along with the development of this technology, the pattern of social behavior (society) has changed. Entering the era of society 5.0, digital technology, business competition, and development have undergone a transformation and shifted to mastery of information technology (Sudja’i & Mardikaningsih, 2021). Surely, digital transformation requires the competence of a workforce that has up-to-date digital skills, because in a few more years, various jobs may disappear and be replaced by technology and machines. For this reason, it is necessary to prioritize the quality of human resources by carrying out various programs to increase human resources, the industry in Indonesia also ideally needs to prepare reliable resources. Human resources are the most important asset owned by every company, because with good quality performance it will encourage the effectiveness and success of an organization (Riniwati, 2016). To support the company's competitiveness, human resources are required to exhibit behavior outside of their formal responsibilities. The additional role behavior can benefit the organization.