Analyzing barriers and strategies
for implementing Lean Six Sigma
in the context of Indian SMEs
Sandesh Kanhu Gaikwad and Ananna Paul
Faculty of Engineering and Information Technology,
University of Technology Sydney, Sydney, Australia
Md. Abdul Moktadir
Institute of Leather Engineering and Technology, University of Dhaka,
Dhaka, Bangladesh
Sanjoy Kumar Paul
UTS Business School, University of Technology Sydney, Sydney, Australia, and
Priyabrata Chowdhury
Department of Supply Chain and Logistics Management, RMIT University,
Melbourne, Australia
Abstract
Purpose – The purpose of this study is to investigate the barriers for implementing Lean Six Sigma (LSS) in
small and medium-sized enterprises (SMEs) and present a framework that provides prioritized strategies to
overcome the barriers.
Design/methodology/approach – The barriers and strategies are identified via a comprehensive literature
review and validated by industry experts. The study uses the fuzzy Technique for Order of Preference by
Similarity to Ideal Solution (fuzzy TOPSIS) to analyze the barriers and strategies for determining the prioritized
list of strategies.
Findings – The findings reveal that there are sixteen barriers to LSS implementation in Indian SMEs. To
overcome these barriers, this study reveals twelve strategies. The analysis shows that “effective management”
is the most crucial strategy to overcome the barriers for implementing LSS in Indian SMEs.
Research limitations/implications – This research guides SMEs practitioners to efficiently and effectively
implement LSS, which, in turn, can enhance the performance of SMEs.
Originality/value – This study contributes to the literature by integrating the strategies with the barriers for
implementing LSS in Indian SMEs. Besides, this study provides the prioritized list of strategies to overcome the
barriers for implementing LSS in Indian SMEs.
Keywords Lean Six Sigma, Indian SMEs, Barriers, Strategies, Fuzzy TOPSIS
Paper type Research paper
1. Introduction
With advancements in technological innovations and capabilities, the competition in the
market has increased substantially over the last few decades (Nanda et al., 2019; Moktadir
et al., 2019; Ali et al., 2017). To survive in this competition, organizations are simultaneously
focusing on producing quality products and services, increasing productivity and achieving
greater speed in responding to customers’ requirements (Baliga et al., 2019; Malviya and
Kant, 2019; Ray and Sharma, 2019). As a result, companies are increasingly looking for
improved approaches to standardizing processes for reducing waste and increasing
productivity while maintaining quality (Jasti and Kodali, 2019; Moktadir et al., 2020, 2018a, b).
As a means to improve or standardize processes, several technical and management
philosophies, such as Lean, total quality management (TQM), Six Sigma, kaizen and just in
time, have evolved over the years in multiple fields (Dursun et al., 2020; Dalalah, 2019; Sony,
Lean Six Sigma
in the context
of Indian SMEs
The current issue and full text archive of this journal is available on Emerald Insight at:
https://www.emerald.com/insight/1463-5771.htm
Received 4 November 2019
Revised 9 April 2020
7 May 2020
7 June 2020
Accepted 12 June 2020
Benchmarking: An International
Journal
© Emerald Publishing Limited
1463-5771
DOI 10.1108/BIJ-11-2019-0484