International Journal of Information Technologies and Systems Approach, 8(2), 1-12, July-December 2015 1
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ABSTRACT
Human – Computer Interaction (HCI) should be a basic part of the formative process of all Computer Science
(CS) professionals. Usability and User Experience (UX) were (re)defned by many authors and well recognized
standards. UX is usually considered as an extension of usability. To move from usability to UX seems to be a
tendency lately. The lack of generally agreed formal defnitions of HCI/usability/UX may have consequences
on their development and recognition among CS communities, especially in regions where HCI is poorly
developed, as Latin America. Practical activities are fundamental in complementing the theoretical founda-
tions of HCI/usability/UX. The practice is usually more appealing and persuasive than the theory. The gap
between HCI/usability/UX research and practice may be reduced by applied research, problem – oriented,
or at least based on real case studies.
Usability and User Experience:
What Should We Care About?
Cristian Rusu, Pontifcia Universidad Católica de Valparaíso, Valparaíso, Chile
Virginica Rusu, Universidad de Playa Ancha, Valparaíso, Chile
Silvana Roncagliolo, Pontifcia Universidad Católica de Valparaíso, Valparaíso, Chile
Carina González, Universidad de La Laguna, La Laguna, España
Keywords: Human – Centered – Design, Human – Computer Interaction, Usability Engineering, Usability,
User – Centered Design, User Experience Design, User Experience
1. INTRODUCTION
The Joint Task Force on Computing Curricula of
Association for Computing Machinery (ACM)
and IEEE Computer Society establishes Human
– Computer Interaction (HCI) as part of the
Body of Knowledge in their Computer Science
(CS) curricula proposal (CS2013, 2013). HCI
relevance in CS curricula is formally acknowl-
edged by both associations and is included into
the set of 18 CS knowledge areas. CS2013
(as well as the previous CS2008 and CC2001
proposals) recommends that any CS curricula
should cover at least 8 HCI core hours.
CS2013 explicitly includes usability as a
compulsory core HCI topic. One of the expected
learning outcomes is to “Create and conduct a
simple usability test for an existing software
application”. Moreover, usability is also rec-
ommended as elective topic. User Experience
(UX) is not explicitly incorporated as a core
HCI topic; however it is implicitly considered
in other core and elective topics. It seems that
the usability concept is widely accepted not
DOI: 10.4018/IJITSA.2015070101