Journal of Management Information and Decision Sciences Volume 24, Special Issue 1, 2021 1 1532-5806-24-S1-97 Citation Information: Ong, H.T. (2021). Using Work-Centered Analysis (WCA) framework to analyse Management Information System (MIS): The case of MMI company. Journal of Management Information and Decision Sciences, 24(S1), 1-17. USING WORK-CENTERED ANALYSIS (WCA) FRAMEWORK TO ANALYZE MANAGEMENT INFORMATION SYSTEM (MIS): THE CASE OF MMI COMPANY Harvey T. Ong, De La Salle University Manila ABSTRACT The use of the Management Information System (MIS) in different top corporations in Metro Manila is to support their daily business transaction. The researcher conducted the study by using the Work-Centered Analysis (WCA) model of Steven Alter to identify the effectiveness and efficiency resulting from MIS use. The main function of WCA analyzes the process of the company from the five necessary components: architecture, performance, infrastructure, content and risks. Results of the study showed that in the home garden industry companies like MMI have tried using MIS and has seen good results, the MIS managed to bring about improvements on the business processes of MMI in terms of customer satisfaction, operational management and financial investment. MIS increased the motivation of the employees as it reduced the burden of the workload. The customers are satisfied with the use of MIS, it also save time and has reduced discrepancies and mistakes caused by human error. The MIS helped the MMI's employees accomplish their tasks quickly and more effectively. On the other hand, their weaknesses are they rely on the MIS heavily in creating the needed outputs of the company, so when the system is down, their business operations are delayed and bottlenecked. Keywords: Management Information System, Work-Centered Analysis, Performance, Infrastructure INTRODUCTION Background of the Study “In MIS, good communication skills are essential. Often you are called upon to put the tools in someone else’s hands. You must understand the requirements to build the correct tool.” - Blake Thmpson The use of the Management Information System (MIS) in different top corporations in Metro Manila is to support their daily business transaction. MIS typically provides periodic information by extracting information from the company databases and processing it according to the needs of the company user. MIS can be constructed in whole or in part by end users. It is also known as report generating system, which help people in the organization to make better decision. Management Information Systems (MIS) is defined by Oprea (2007) as the usage of information systems at every level, may it be in operational, tactical, or strategic decisions, to help businesses achieve their goals and objectives. Hence, MIS is a system that collects and processes data and provides it to managers at all levels for decision-making, planning and implementation (Michalek, 2006). However, Dehning, Dow & Stratopoulos (2004) cast doubts regarding the credibility of information systems as there was an era, known as the productivity paradox era, where it was observed that there were no links between financial performance and the usage of IS. This led to several organizations to temporarily veer away from using such technology as they deemed it to be ineffective and wasteful. Management Information System (MIS) is an organized portfolio of formal systems for obtaining, processing, and delivering information in support of the business operations and