A Metrics Plan Proposal To Monitor User Involvement And Participation In ERP Implementation Projects Jose Esteves Universidad Politécnica de Catalunya, Barcelona, Spain jesteves@lsi.upc.es Joan Pastor Universidad Internacional de Catalunya, Barcelona, Spain jap@unica.edu Josep Casanovas Universidade Politécnica de Catalunya, Barcelona, Spain josepk@fib.upc.es Abstract ERP implementation success is influenced by a large number of factors, which most of the times are difficult to measure objectively. User involvement and participation is one of the most cited critical success factors in ERP implementation projects, and one of the most critical ones for the their satisfactory outcome. This study attempts to define a set of metrics for monitoring user involvement and participation within ERP implementation projects by using the Goals/Questions/Metrics method. The results of this work are twofold. First, a literature review is presented on the user involvement and participation topic as related with ERP implementation projects. And second, a Goals/Questions/Metrics preliminary plan is proposed to monitor and control user involvement and participation within ERP implementation projects. Keywords: Enterprise Resource Planning, critical success factors, metrics, GQM, ERP implementations, user involvement, user participation. 1 Introduction Despite the benefits that can be achieved from a successful Enterprise Resource Planning (ERP) system implementation, there is already evidence of failure in projects related with ERP implementations [Davenport 1998; Scott 1999]. Too often, project managers focus on the