A Multidisciplinary User-Centered Approach to Designing an Information Platform for Accessible Tourism: Understanding User Needs and Motivations Pedro Teixeira 1 , Joana Alves 1 , Tiago Correia 2 , Leonor Teixeira 3(B ) , Celeste Eusébio 4 , Samuel Silva 2 , and António Teixeira 2 1 Department of Economics, Management, Industrial Engineering and Tourism, University of Aveiro, 3010-193 Aveiro, Portugal {pmiguel,joanapimentelalves}@ua.pt 2 Institute of Electronics and Informatics Engineering of Aveiro, Department of Electronics, Telecommunications and Informatics, University of Aveiro, 3010-193 Aveiro, Portugal {tcorreia,sss,ajst}@ua.pt 3 Institute of Electronics and Informatics Engineering of Aveiro, Department of Economics, Management, Industrial Engineering and Tourism, University of Aveiro, 3010-193 Aveiro, Portugal lteixeira@ua.pt 4 Governance, Competitiveness and Public Policies, Department of Economics, Management, Industrial Engineering and Tourism, University of Aveiro, 3010-193 Aveiro, Portugal celeste.eusebio@ua.pt Abstract. The present work aims to expand knowledge on user needs and the motivations of people with disabilities (PwD) in order to create a technologi- cal solution for addressing barriers in the accessible tourism market. For this, a user-centered design was followed, putting PwD at the center of the development process. This was obtained by identifying personas and scenarios contributing to a better depiction of the potential users, clearly describing their requirements and accessibility needs. For obtaining the characterization of personas, a comprehen- sive study in the area of accessible tourism, involving various tourism stakeholders was performed. The methods applied to collect the data were questionnaires, inter- views and two focus groups with PwD. Two personas are presented in this article, illustrating the needs and motivations of two groups of PwD. In addition, two sce- narios concerning the personas were also elaborated, showing how a technological solution can help the integration in tourism activities. Keywords: Accessible tourism · User-centered design · Visitors with disabilities 1 Introduction Information is a crucial resource in accessible tourism [1], transmitting more security and confidence to people with special needs (PwSN) during decision-making processes © Springer Nature Switzerland AG 2021 M. Antona and C. Stephanidis (Eds.): HCII 2021, LNCS 12768, pp. 136–150, 2021. https://doi.org/10.1007/978-3-030-78092-0_9