International Journal of Production Research Vol. 48, No. 17, 1 September 2010, 5137–5155 Supply chain performance measurement: a literature review Goknur Arzu Akyuz * and Turan Erman Erkan Department of Industrial Engineering, Atilim University, Kizilcasar Mahallesi, 06836 Incek Go ¨lbasi, Ankara, Turkey (Received 19 February 2009; final version received 2 June 2009) This paper is intended to provide a critical literature review on supply chain performance measurement. The study aims at revealing the basic research methodologies/approaches followed, problem areas and requirements for the performance management of the new supply chain era. The review study covers articles coming from major journals related with the topic, including a taxonomy study and detailed investigation as to the methodologies, approaches and findings of these works. The methodology followed during the conduct of this research includes starting with a broad base of articles lying at the intersection of supply chain, information technology (IT), performance measurement and business process management topics and then screening the list to have a focus on supply chain performance measurement. Findings reveal that performance measurement in the new supply era is still an open area of research. Further need of research is identified regarding framework development, empirical cross-industry research and adoption of performance measurement systems for the requirements of the new era, to include the development of partnership, collaboration, agility, flexibility, information productivity and business excellence metrics. The contribution of this study lies in the taxonomy study, detailed description and treatment of methodol- ogies followed and in shedding light on future research. Keywords: supply chain; performance measurement; metrics; maturity 1. Introduction Coordination of the supply chain (SC) has become strategically important as new forms of organisations, such as virtual enterprises, global manufacturing and logistics evolve. During the last few years, the focus has shifted from the factory level management of supply chains to enterprise level management of supply chains (Gunasekaran et al. 2005). Businesses becoming increasingly boundaryless (Puigjaner and Lainez 2008), increased challenges of globalisation, increased use of outsourcing, vendor managed inventory and advanced planning systems (APS), increased demands of integration led to a broadened supply chain definition (Meixell and Gargeya 2005). Differences between ‘traditional’ and ‘networked’ organisations are well discussed in Gunasekaran et al. (2005), emphasising the importance of strategic alliances, global outsourcing, shorter product life cycles, partnership formation and collaboration, agility, responsiveness, flexibility, reverse logistics and extended enterprise integration (integration beyond enterprise resources planning (ERP), covering both internal and external integration). *Corresponding author. Email: arzuakyuz@atilim.edu.tr ISSN 0020–7543 print/ISSN 1366–588X online ß 2010 Taylor & Francis DOI: 10.1080/00207540903089536 http://www.informaworld.com