Virtual ITS European Congress, 9-10 November 2020 Paper number ITS- TP2271 ICT Services for Electro-Mobility A. Rinaldi 1 *, A. Amditis 2 , A. Berardi 1 , M. P. Fanti 1 , C. Giansante 1 , C. Launo 1 , A. M. Mangini 1 , S. Porru 3 , E. Portouli 2 , M. Roccotelli 1 , B. Silvestri 1 , W. Ukovich 1 , A. Winder 4 1. Polytechnic University of Bari, Italy 2. Institute of Communication and Computer Systems, Greece 3. T Bridge S.p.A., Italy 4. ERTICO, Belgium Abstract The evolution of mobility in a sustainable perspective requires specific attention to the end-users roles and the changing needs of the cities and policies. This work shows how ICT (Information and Communications Technology) services can allow the transition towards smart and sustainable mobility. Within the European project H2020 ELVITEN (GA nr. 769926), a proper set of ICT services are described, including: the brokering and the booking service for vehicles and charging stations, the ICT platform for monitoring the fleet of electric vehicles, the serious game app and a smart app for incentives. These services are suitable and indispensable to incentivize and encourage users towards a new mobility that is electric and sustainable. Keywords: Electro-mobility, ICT services, Smart mobility 1. Introduction Mobility in smart cities is an interesting topic on ever-increasing evolution. Cities are becoming more and more populous, and a smart mobility planning within the context of smart cities is a tacking challenge. Recent studies show that, in European countries, the most frequent trip is made by car: car usage represents about 60% of total transport modes used [1] and causes several problems both to drivers and citizens. The extensive use of cars makes the existing transport systems not efficient, resulting in negative effects such as urban traffic congestion, parking shortages, air pollution (e.g., increase in particulate matter, nitrogen oxides), and noise pollution. Some of the aforementioned issues are very dangerous for human health [2] and produce economic and social losses [3]. The transport sector is one of the main responsible for the production of greenhouse gases emissions that are causing climate change. All these factors negatively affect the quality of life and health of urban citizens. In this context, the United Nations Agenda 2030 stands out as a plan of action for people to preserve the planet and foster prosperity. The Agenda is based on seventeen Sustainable Development Goals with definite targets and indicators. Several Sustainable Development Goals are linked to the improvement of the quality of life in urban areas [4]. On the other hand, the Roadmap 2050, implemented by the