J. Global Business Advancement, Vol. 10, No. 3, 2017 327
Copyright © 2017 Inderscience Enterprises Ltd.
Marketing capability, marketing strategy
implementation and performance in small firms
Charles Lagat
School of Business and Economics,
Moi University,
Eldoret, 30107, Kenya
Email: lagatck@yahoo.com
Gary L. Frankwick*
College of Business Administration,
University of Texas at El Paso,
El Paso, TX 79968, USA
Email: glfrankwick@utep.edu
*Corresponding author
Abstract: Firm performance depends on many elements. The standard value
chain presents value creation flow from inbound goods through operations
to outbound goods, with marketing and servicing as final stages, suggesting
that marketing capabilities and implementation strategies make significant
contributions to firm performance. This study designs and tests a framework to
understand relationships among marketing capabilities, marketing strategy,
and marketing implementation. Understanding relationships among these
variables may help managers to implement a marketing strategy to maximise
performance for small firms. This study employs the resource-based view
and dynamic capabilities theories to examine relationships among marketing
capabilities, marketing strategy implementation, and firm performance.
A sample of 296 small firms in Kenya was surveyed using self-administered
questionnaires. Regression and bootstrap results of the survey support the
proposed model. Key results of the study indicate that marketing strategy
implementation effectiveness positively moderates the effect of marketing
capability on small firm market performance and financial performance.
Keywords: marketing capability; small business performance.
Reference to this paper should be made as follows: Lagat, C. and
Frankwick, G.L. (2017) ‘Marketing capability, marketing strategy
implementation and performance in small firms’, J. Global Business
Advancement, Vol. 10, No. 3, pp.327–345.
Biographical notes: Charles Lagat (PhD, Moi University) is a Marketing
Professor at Moi University. His primary research interests include
international business and strategy, and marketing strategy for small business.
Gary L. Frankwick (PhD, Arizona State University) is a Professor of Marketing
and Marcus Hunt Chair of International Business in the College of Business at
the University of Texas at El Paso. He currently serves as the Director of
International Engagement. His research interests lie primarily in the
behavioural aspects of business-to-business marketing, including marketing