Association for Information Systems AIS Electronic Library (AISeL) ECIS 2004 Proceedings European Conference on Information Systems (ECIS) 2004 Bringing the Enterprise System to the Frontline Intertwining Computerized and Conventional Communication at BT Europe Alf Westelius Linkoping University, alf.westelius@ida.liu.se Pablo Valiente Stockholm School of Economics, pablo.valiente@hhs.se Follow this and additional works at: htp://aisel.aisnet.org/ecis2004 Tis material is brought to you by the European Conference on Information Systems (ECIS) at AIS Electronic Library (AISeL). It has been accepted for inclusion in ECIS 2004 Proceedings by an authorized administrator of AIS Electronic Library (AISeL). For more information, please contact elibrary@aisnet.org. Recommended Citation Westelius, Alf and Valiente, Pablo, "Bringing the Enterprise System to the Frontline Intertwining Computerized and Conventional Communication at BT Europe" (2004). ECIS 2004 Proceedings. 154. htp://aisel.aisnet.org/ecis2004/154