International Journal of Healthcare Delivery Reform Initiatives, 1(2), 1-24, April-June 2009 1 Copyright © 2009, IGI Global. Copying or distributing in print or electronic forms without written permission of IGI Global is prohibited. abstraCt Medical information is readily online to patients, family’s doctors and others in search of enhanced or supplementary information arising from healthcare concerns. To a large extent, this information varies greatly in terms of information quality and depending on the healthcare information source, is often in- complete. This study used an indirect qualitative analysis of the information completeness of 31 Indoor Air Quality (IAQ) checklists using CATPAC and found that these sources differed in both the depth and breathe of information provided. We suggest that users of healthcare information may be underserved and that healthcare information providers might act in a more collaborative way to better balance the presentation of their information in terms of depth and breathe of presented content. [Article copies are available for purchase from InfoSci-on-Demand.com] Keywords: CATPAC; Checklists; Healthcare Information; Indoor Air Quality (IAQ); Information Completeness; Information Quality; Qualitative Research iNtroDUCtioN Healthcare providers, patients, family, and friends are increasingly seeking medical in- formation to discover, research, and evaluate the credibility of healthcare information found on the web, informational pamphlets, books, magazines, and advice from healthcare pro- fessionals (Kang, Yoo, & Ko, 2006). The easy availability of healthcare information online has led to concerns over the quality of health information rather than the way in which users interact with health information systems (Wil- liams, Nichols, Huntington, & McLean, 2002). Poor quality or incomplete information may lead to discomfort, a wrong diagnosis, confusion, or perhaps death in extreme cases (Ammenwerth & Shaw, 2005; Smith, Wilson, & Henry, 2005). Users of healthcare information often evaluate the attributes of information quality in terms of the timeliness, accuracy, and completeness con- tained in the message (Cline & Haynes, 2001; Shankaranarayanan & Yu, 2006) but often see a high degree of information variability (Lindars & Spickett, 2000). While critical thinking skills are important in evaluating the timeliness and information Completeness: a Qualitative analysis of indoor air Quality (iaQ) Gary Hackbarth, Northern Kentucky University, USA John McQuade, J.P. Morgan, USA IGI PUBLISHING This paper appears in the publication, International Journal of Healthcare Delivery Reform Initiatives, Volume 1, Issue 2 edited by Matthew Guah © 2009, IGI Global 701 E. Chocolate Avenue, Hershey PA 17033-1240, USA Tel: 717/533-8845; Fax 717/533-8661; URL-http://www.igi-global.com ITJ 4963