50 International Journal of IT/Business Alignment and Governance, 5(1), 50-66, January-June 2014
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ABSTRACT
The outsourcing of Information Systems development and maintenance to external and specialized partners
is a frequent practice among contemporary organizations. However, outsourcing projects have been proven
to be prone for failure. As a result, practitioners and scholars have suggested a variety of outsourcing risk
factors which may lead to unsuccessful project outcomes, as well as possible remedies to mitigate them.
Empirical studies nevertheless continue to report frequent failures in outsourcing projects. In this paper, the
concept of modularity is used as an alternative perspective to analyze risks related to outsourcing projects.
Such approach might help in supplementing existing outsourcing risk analyses with new, additional or more
profound insights on this topic. It might also serve as an additional basis to list a more exhaustive enumera-
tion of required mitigating actions, which in turn could lead to more succesful outsourcing projects. This
alternative perspective is illustrated by a reanalysis of a failed outsourcing case which is documented in
literature and available court proceedings: the BSkyB case. It is shown in a specifc way how poorly designed
modular structures at the technical and project communication and project management level could have been
identifed ex-ante. This identifcation may explain the manifestation of ex-post outsourcing risk factors such
as ‘lack of required skills’, ‘managing user expectation’, ‘communication problems’, ‘project management’
and ‘signifcant integration requirements’.
Understanding Outsourcing Risk
Factors Based on Modularity:
The BSKYB Case
Philip Huysmans, University of Antwerp, Antwerp, Belgium
Peter De Bruyn, University of Antwerp, Antwerp, Belgium
Shazdada Benazeer, University of Antwerp, Antwerp, Belgium
Alain De Beuckelaer, Radboud University, Nijmegen, Netherlands
Steven De Haes, University of Antwerp, Antwerp, Belgium
Jan Verelst, University of Antwerp, Antwerp, Belgium
Keywords: Information Systems, Outsourcing, Outsourcing Projects, Outsourcing Risk Factors, Project
Management, Signifcant Integration Requirements
DOI: 10.4018/ijitbag.2014010104