158 Philippine Journal of Labor and Industrial Relaons | Volume 39 • 2022 Transforming Spaces, Welcoming Places: Transgender Women’s Inclusion in the Philippines’ BPO Industry Virgel C. Binghay 1 University of the Philippines Joseph P. Cotas, Jr. 2 Talent View, Inc. Abstract Despite signing multiple international human rights accords, the country does not always support lesbian, gay, bisexual and transgender (LGBT) rights. The purpose of this research is to determine what factors contribute to make a transgender woman feel accepted, free, and safe at work in Metro Manila business process outsourcing (BPO) companies and how these factors can be used to enhance the companies’ current diversity and inclusion initiatives and policies, as outlined in the framework. Interviews with transgender women, human resource (HR) managers, transgender women groups, and government oficials were conducted. Results showed that transgender women were accepted and encouraged to be “themselves” in BPOs. A gender-neutral bathroom and increased 1 Dr. Binghay is a Professor at the School of Labor and Industrial Relaons, University of the Philippines Diliman and Director of the School’s Center for Industry Producvity and Compeveness. His email address is vcbinghay@up.edu.ph. 2 Mr. Cotas is a Talent Measurement Consultant of the Talent View, Inc.