The influence of knowledge on
wholesomeness, labelling and
trust toward Muslim consumers
purchase behaviour of Syubhah
semi-processed food products
Reezlin Abdul Rahman
Sungai Petani Community College, Sungai Petani, Malaysia
Mohd Salehuddin Mohd Zahari
Faculty of Hotel and Tourism Management, Universiti Teknologi MARA,
Shah Alam, Malaysia
Mohd Hafiz Hanafiah
Department of Tourism Management, Universiti Teknologi MARA, Shah Alam,
Malaysia, and
Mohd Nor Mamat
Academy of Contemporary Islamic Studies, Universiti Teknologi MARA,
Shah Alam, Malaysia
Abstract
Purpose – The available research works dealing with Halal food are centrally concerned with the Halal
certification, logistics, export market, consumer awareness and business ethics with minimal study explores
Muslim consumers’ purchase behaviour of Syubhah semi-processed food. The purpose of this study is to
investigate the relationship between Muslim consumers’ knowledge on the wholesomeness, labelling, trust
and purchase behaviour of Syubhah semi-processed food.
Design/methodology/approach – The study respondents are Muslim consumers in the semi and
rural areas. Through a self-administered survey, 780 usable responses were successfully collected.
The study hypotheses were analysed using the partial least squares structural equation modelling.
Mediation analyses were conducted, focusing on the effect of trust on the relationship between
consumer knowledge on the wholesomeness, labelling and purchase behaviour of Syubhah semi-
processed food.
Findings – This study confirms that lack of knowledge on the wholesomeness and labelling among the
semi and rural Muslim consumers influences them to purchase the Syubhah semi-processed food. Trust
significantly plays a significant mediation role on the consumer Syubhah semi-processed food purchase
behaviour.
Originality/value – This study confirms there is lack of knowledge among the semi and rural Muslim
consumers on Syubhah semi-processed food. Such pessimistic indications of Syubhah food products carry
varying consequences and implications for Muslim consumers, Halal food producers and the relevant
religious authorities.
Keywords Labelling, Muslim customers, Purchase behaviour, Syubhah, Semi-processed food,
Wholesomeness, Halal, Knowledge, Trust
Paper type Research paper
Semi-
processed
foods
2009
Received 5 May 2020
Revised 13 May 2020
25 October 2020
6 February 2021
Accepted 20 March 2021
Journal of Islamic Marketing
Vol. 13 No. 10, 2022
pp. 2009-2027
© Emerald Publishing Limited
1759-0833
DOI 10.1108/JIMA-05-2020-0133
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