International Journal of Applied Science and Technology Vol. 5, No. 3; June 2015 73 Modeling the Perceptions and Challenges of the National Service Personnel in Kumasi Metropolis, Ghana Frank Osei Frimpong Lecturer Department of Mathematics and Statistics P.O. Box 854, Kumasi Polytechnic Ghana Rita Dankwa Food Science & Technology Department Kwame Nkrumah University of Science and Technology Ghana Kofi Agyarko Ababio Senior Lecturer Department of Mathematics and Statistics P.O. Box 854, Kumasi Polytechnic Ghana Abstract National Service forms a major component of nation building where graduates from various disciplines are posted to different job fields to inculcate belongingness notwithstanding the other benefits it provides to the National Service Personnel. A survey of National Service Personnel was conducted in the Kumasi Metropolis to determine personnel’s perceptions and challenges encountered during national service. Structured questionnaire was designed and administered to Service Personnel at the National Service Secretariat in the Kumasi Metropolis. The Data collected was analyzed with Ordinal logistic regression model and was specified to explain the effect of personnel satisfaction for various national service variables on their rating for overall national service quality. The survey established whether National service personnel were satisfied with the service in terms of National Service registration, job description work schedule, work supervision, monthly allowance, national service duration, work environment and overall satisfaction level of the National Service Scheme. Among the sampled personnel, majority(34.7 %) of them agree that the overall national service in the Kumasi Metropolis is good but said the monthly allowance was not sufficient. Introduction National Service (NS) is the period of time young people in their countries have to spend in serving their nation for a period of a year or two. Some people in some countries spend this time in the army, education and other sectors of their economy (Chan- Hoonget al., 2013). Serving ones country is a great honor and the sacred duty of all young men and women of the country, who are called upon to acquire the necessary skills, capacities and education to fulfill their national duty. National Service instills the values of loyalty, belonging and sacrifice values for the sake of the country, as well as to preserve its gains and achievements, and promote progress, security and stability. A research by Markovitz et al. (2008) has also shown that the workplace skills national service personnel acquire during their service term make them more likely to be employed. In Ghana, the National Service Scheme was established in 1973 by a Military Decree (N. R. C. D 2008) with the mandate to mobilize and deploy Ghanaian citizens of 18 years and above who graduate from accredited tertiary institutions and are required under law to do one year national service to the country on national priority development programmes that contribute to improving the quality of life of the ordinary Ghanaian. The National Service Secretariat (NSS) is the government agency mandated to formulate policies and structures for national service. The NSS is governed by Act 426.