Continuum Concept of Motivation Factors and Discipline of Employees to Improve Quality of Service M Siswoyo 1 , E Susilawati 2 {muksis2000@gmail.com 1 } 1,2 Administrasin Science at University of Swadaya Gunung Jati, Cirebon, West Java, Indonesia Abstract. To improve the motivation of employees to work, it needs to give the reward objectively, such as giving a reward for the best employees. This reward can be increasing the incentive, bonus, praise, or the best employee achievement. The leader needs to improve a personal approach to the employee to accommodate the aspirations’ or complaints’ of the employees related to their job. Giving employees attention is a kind of motivation for them. So they are motivated to work. To improve employee discipline, it needs to implement a fair punishment system for those who are undisciplined in the work through persuasive approach. It is hoped that it can raise their self-awareness to work with discipline. That mecanism concept can lead to improving the quality of service to society. Keywords: Motivation, Employee Discipline, Service Quality. 1 Introduction The implementation of good governance is the most prominent issue in the management of public administration in the Republic of Indonesia. This is influenced by the public demand to the government to conduct good governance and it is in line with the increase of community dynamics and knowledge of society. The government in this case as civil servant functioned as the servant of society. It must give the best service to society because giving service to society is the function of the civil servant. Discipline factors play an important role in implementing the best service to the society. The employees who have high level of discipline will work well though they are not supervised by the boss. The discipline employees will not be doing anything in their job. And the employee will obey the roles in the work environment with the awareness or without coercion. In the end, the employees who have a high level of discipline will have high quality of work and it will influence to give the best service to the society because they do the job as the target to reach. Motivation factors also play an important role to improve the quality service to the society. Motivation is as a trigger to do the activity to get the best result. It cannot be denied that the employee with high motivation has high qualification in the work. So that the employees’ motivation must be awakened in order to they work well and give the best service to the society. The problem is that un optimal service still can be found in the government institution. It can be influenced by the low discipline and motivation of employees. Thus a question ICMASES 2019, August 03-04, Samarinda, Indonesia Copyright © 2020 EAI DOI 10.4108/eai.3-8-2019.2290727