R.Surya Kiran et al. Int. Journal of Engineering Research and Applications www.ijera.com ISSN : 2248-9622, Vol. 4, Issue 9( Version 4), September 2014, pp.92-104 www.ijera.com 92 | Page A literary study on the bonding of the Six Sigma with the Service Quality for the enrichment of the Service Sector(S) for the Construction Projects . [With A approach towards the Construction Management and Technology] 1 R.Surya Kiran, 2* Vikas Kumar Singh, 3 Manoharreddy Chinnam 3 Likiel Lankireddy 3 Maninder Singh 1 Assistant Professor , Dept. Of Industrial Engineering , GIT ,GITAM University , Visakhapatnam-45 2 Director, Neusso Solutions, Vikaspuri New Delhi-110059 3 Student, Department of Civil Engineering, GIT, GITAM University, Visakhapatnam-45 Abstract Purpose: This research paper focusses on the merger of the six sigma with the service quality for the improvement of the services for the service sectors . Approach: This paper approaches towards the resaons for the poor performance of the six sigma in the service sectors ,key factors necessary for the implementation of the six sigma and the barriers / difficulties to the implementation of the same . Findings: This paper drives towards the problems ,outcomes and the benefits obtained through the implementation of the six sigma for the service sectors and the significant and the insignificant contribution concerned with the implementation fo the six sigma towards the service quality .The companies or the organisation who had been the beneficiaries is also discussed . Implications:The implications of this paper is to call for the redisgning a framework necessary for the implementation of the six sigma with the service quality for the other major sectors as well . Originality : This paper provides a fresh look into the six sigma applications to services by combining the thorough analysis of the concepts . Keywords : Six Sigma , Service Quality Paper Type : Research Paper (Study) based upon the research results and the literary results obtained through the various listed and non-listed journals of the Mechanical,Civil,Industrial and Information Technology Works with an orientation towards the Mechanical , Manufactuing and Management . I. Introduction A service can't be stored on a shelf ,touched ,tasted or tried on for a size .Services are generally obtained by engaging the an interactive process with the provider (Harvey,1988) ,where as six sigma refers to the philosophy ,tools and the methods used to seek ,find and eliminate the causes of the defects or the mistakes in the business processes by focuusing on the outputs that are important to the customers (Snee 2000,Kumar & bauer ,2010). The hierarchy of the customer expectations (Worst-Ideal) : Worst Possible , Low Expectation ,Minimally Acceptable ,High Expectation , Should Expectation and Ideal .[1] Therefore , this becomes essentially important that the Service Quality is to be further improved . From the literature point of view , I. The various reasons for the poor performance of the six sigma to the service sector are as mentioned below : Table-1 Poor performance of Six Sigma High Customer Satisfaction Lack of the Quality Information Various Customer Needs Lack of the Quality Indicators Relatively Unpredictable Volumes Lack of the Quality Factors Variant business strategies Lack of the Quality programs Unpredictable nature of the tasks Performance of the Six Sigma II. The various key factors which could prove to be necessary for the implementation of the Six Sigma (Pulakanam & Voges , 2010) are as mentioned below : RESEARCH ARTICLE OPEN ACCESS