E-ISSN 2240-0524 ISSN 2239-978X Journal of Educational and Social Research www.richtmann.org Vol 13 No 5 September 2023 170 . Research Article © 2023 Meneses-La-Riva et al. This is an open access article licensed under the Creative Commons Attribution-NonCommercial 4.0 International License (https://creativecommons.org/licenses/by-nc/4.0/) Received: 02 March 2023 / Accepted: 23 August 2023 / Published: 5 September 2023 Differences in Humanized Care Perceived by Hospitalized Patients from Urban and Rural Areas during the COVID-19 Pandemic: Evidence Collected in Peru Monica Elisa Meneses-La-Riva Víctor Hugo Fernández-Bedoya Josefina Amanda Suyo-Vega Giovanni Di Deus Ocupa-Meneses Hitler Giovanni Ocupa-Cabrera Grupo de Investigación Innovación Humanizadora, Universidad César Vallejo, Peru DOI: https://doi.org/10.36941/jesr-2023-0129 Abstract In recent years, the health crisis has encouraged modifications and revolutions in the training of nursing practitioners in humanized care. The study's objective was to assess the satisfaction indicator of humanized care in the health care environment in order to make improvements to the health care process. The segmentation of the demographic data allowed us to present more precise analyses, in which we were able to isolate the reports of patients from urban and rural areas, in order to later determine if there are differences between the perceptions of the groups. The study used across-sectional non-experimental descriptive design, with two groups of 200 patients from urban and rural areas hospitalized with COVID-19 symptoms. The dimensions of humanized nursing care were measured using a questionnaire. The findings demonstrate significant differences in the perception of humanized care received (p. < 0.01). On the one hand, patients from urban regions rated the humanized treatment they received as favorable in 37.7% of cases, moderately acceptable in 36.7% of cases, and unfavorable in 25.6% of cases. Patients from rural areas, on the other hand, rated humanized treatment as favorable in 20.4%, moderately acceptable in 41.4%, and unfavorable in 38.2%. We conclude that humanized care is essential for maintaining care activity independent of the patient's sociodemographic variables. Keywords: humanized care, rural areas, urban areas, public hospital, COVID-19, nurses, health care workers 1. Introduction In health services, the coronavirus epidemic is linked to the set of viruses that can cause a multiplicity of diseases, ranging from a simple cold to serious illnesses, such as pneumonia, severe acute respiratory syndrome (SARS) and Middle East respiratory syndrome (MERS). To curb the rapid