Copyright © 2019, JKAP, ISSN 0852-9213 (Print), ISSN 2477-4693 (Online)
JKAP (Jurnal Kebijakan dan Administrasi Publik)
Vol.23 (2), November 2019, 135-143
ISSN 0852-9213 (Print), ISSN 2477-4693 (Online)
Available Online at https://journal.ugm.ac.id/jkap
The Strategy of Developing Taxpayers’ Trust
in South Sulawesi Province
Mohamad Thahir Haning
Faculty of Social and Political Science, Hasanuddin University of Makassar
thahir.haning@unhas.ac.id
Hasniati
Faculty of Social and Political Science, Hasanuddin University of Makassar
hasniati@unhas.ac.id
Mashuri H.Tahili
Faculty of Social and Political Science, Muhammadiyah University of Luwuk Banggai
mashuri@unismuhluwuk.ac.id
Abstract
The reduced level of tax compliance in Makassar as the capital of South Sulawesi, Indonesia in
2014 to 2016 significantly became an important basis for evaluating the accountability and
transparency of tax service performance. This study aims to determine the level of compliance
and determinants of tax compliance in three administrative regions of South Sulawesi that rep-
resent urban and rural areas, namely, Makassar Selatan, Maros, and Palopo City through a
slippery framework. Based on two concepts of economics and public administration for imple-
menting the slopey tax framework, this study then discusses coordination and trust when imple-
menting relationships. Using a qualitative methodology, this study processed and tested the
questionnaire through ANOVA to find out the results of differences in tax compliance levels in
three administrative regions of South Sulawesi. This study discusses and refutes findings in pre-
vious studies. On the one hand accountability and transparency of tax, services are important to
increase taxpayer awareness. This at the same time rejects other research perspectives ex-
plained the application of coercion and persuasion to tax policies that will increase public con-
fidence and increase taxpayer awareness. The results also showed that there were no significant
differences in respondents' perceptions about the role of power and the dimensions of trust in
developing public trust. The dimensions of power and trust are identified as vital to increasing
the trust and compliance of taxpayers. This study recommends the need to adopt a slippery
slope framework in growing and increasing the trust of taxpayers, which is important for higher
taxpayer compliance in South Sulawesi Province.
Keywords: power; slippery slope framework, taxpayers compliance, trust