Vol. 74, issue 2 Year 2022 DOI: 10.56043/reveco-2022-0011 7 STREAMLINING BANKING PROCESSES BY IMPLEMENTING RPA Dorin BAYRAKTAR 1 , Antoniu Gabriel PITIC 2 , Cantemir MIHU 3 1 Lucian Blaga University of Sibiu, 0000-0002-2130-1764 2 Lucian Blaga University of Sibiu, 0000-0003-0104-5430 3 Lucian Blaga University of Sibiu, 0000-0002-4272-3990 Abstract: The expansion of the digital transformation phenomenon imposes certain trends, strongly changing the traditional way of doing business. Being a constant process, it requires organizations to adapt to the current environmental conditions. Digital transformation creates significant opportunities for companies to streamline their operations. Among those the opportunity to implement Robotic Process Automation can be identified, a technology that is not just a means of efficiency, but a resource that can be adapted for a variety of tasks. This paper presents the tool through a literature review and a case study on the implementation of the solution in banking. Thus, as objectives were established the definition of RPA concept and the benefits associated with the technology, as well as the identification of its implementation opportunity and effectiveness in the banking sector. Keywords: Automation, Digital Transformation, RPA, Banking 5.0 JEL classification: O33, E59 1. Introduction Human adaptability is an ongoing research topic focused on analysing the flexibility of the human being to adapt to current environmental conditions. Together with human intelligence, this is the main reason why humanity exists today. The need for peace, security, comfort, and a high level of well- being are the driving forces behind the development and emergence of human society in its present form. Since prehistoric times, people have been trying to make their lives easier by combining and processing different raw materials such as stones, wood or bones, inventing tools such as axes, spears and hammers. Today, in the age of digital and information technologies, the principle has not changed at all. More and more needs are emerging and, as a result, more and more solutions are being developed to facilitate human activities. However, the rise of solutions that satisfy certain needs generates others, precisely because of the human aspiration towards the absolute. Innovation and technological progress have an impact on society. They are imposing certain trends, which are reflected in the change in the traditional way of doing business and the emergence of new business models, based on various software and online platforms, which do not yield to traditional models. Today, recognition and adoption of new technologies and new versions and strategies for their use have become the basic elements for survival in the context of the technology and information age. In the case of companies or public organizations, a quality IT infrastructure leads to efficient operations and increased adaptability, therefore resulting in the need for digital skills for people who want to occupy senior positions in any company or public organization. An important aspect, which has been in place since the development of mechanized factories, is automation. Increasingly, there is a trend to develop technologies that perform tasks instead of people, from production processes to making breakfast. In essence, the subject of automation comprises activities that are carried out repetitively over a period and according to certain rules. Such processes are found in all industries, at all levels of business, whether digital technologies are used. 1 dorin.bayraktar@ulbsibiu.ro 2 antoniu.pitic@ulbsibiu.ro 3 cantemir.mihu@ulbsibiu.ro