Knowledge Management & E-Learning, Vol.5, No.2. Jun 2013 Knowledge Management & E-Learning ISSN 2073-7904 Measuring productivity of customer knowledge management in projects Tanika D. Sofianti Bandung Institute of Technology, Bandung, Indonesia Kadarsah Suryadi Bandung Institute of Technology, Bandung, Indonesia Rajesri Govindaraju Bandung Institute of Technology, Bandung, Indonesia Budhi Prihartono Bandung Institute of Technology, Bandung, Indonesia Recommended citation: Sofianti, T. D., Suryadi, K., Govindaraju, R., & Prihartono, B. (2013). Measuring productivity of customer knowledge management in projects. Knowledge Management & E-Learning, 5(2), 186–204.