I T L S INSTITUTE of TRANSPORT and LOGISTICS STUDIES The Australian Key Centre in Transport and Logistics Management The University of Sydney Established under the Australian Research Council’s Key Centre Program. WORKING PAPER ITLS-WP-05-09 Recovering costs through price and service differentiation: Accounting for exogenous information on attribute processing strategies in airline choice By John M Rose, David A Hensher & William H Greene* June 2005 * William H Greene, New York University, New York, USA ISSN 1832-570X