Scientific Journal of Informatics Vol. 10, No. 2, May 2023 p-ISSN 2407-7658 http://journal.unnes.ac.id/nju/index.php/sji e-ISSN 2460-0040 Scientific Journal of Informatics, Vol. 10, No. 2, May 2023 | 127 The Impact of System and Information Quality on User Satisfaction and Continuance Intention: An Analysis of Online Motorcycle Taxi (Ojek-Online) Applications Novita Mariana 1* , Isworo Nugroho 2 , Saefurrohman 3 , Agus Prasetyo Utomo 4 1,2,4 Department of Information System, Faculty of Information Technology & Industrial, Universitas Stikubank Semarang, Indonesia 3 Departement of Informatics Engineering, Faculty of Information Technology & Industrial, Universitas Negeri Semarang, Indonesia Abstract. Purpose: The study’s goal was to analyze the adoption of online motorcycle taxi (in Indonesia it is called an ojek online) technology with the purpose to keep using the application. Methods: The study used the System Success Model to develop this research model. It was conducted based on the premise that information quality and system quality positively influence the ease and usefulness of the system application. The ease and usefulness of the system application have implications for user satisfaction and the intention to continue using the system. The study employed Structural Equation Modeling (SEM) using PLS (SEM) 4.0 to test and evaluate the measurement model and structural model. A sample of 235 respondents who are users of the online motorcycle taxi system in Semarang City was used in the study. Results: Out of 10 hypotheses tested, 9 hypotheses were accepted, and 1 hypothesis was rejected. The usefulness of the system had a negative and insignificant influence on the intention to continue using the system. The intention to continue using the online motorcycle taxi application was strongly determined by the ease of the application system and user satisfaction. The discoveredings also showed that the quality of the system had the strongest influence on the ease of the system. Novelty: This study was unique in combining the Technology Acceptance Model and Mclean & Delone approach to test the quality of the online motorcycle taxi application towards user satisfaction and intention to continue using the application. Keywords: Adoption, Ojek online, Intention, User satisfaction, Technology acceptance model, Mclean & delone approach, Quality of the system Received April 2023 / Revised May 2023 / Accepted May 2023 This work is licensed under a Creative Commons Attribution 4.0 International License. INTRODUCTION Technology is something that is needed by human [1]. The advancement of technology has resulted in tremendous changes in various aspects of life, including transportation. Online motorcycle taxi (ojek online) is one of the innovations in transportation that has gained popularity in Indonesia. The use of this service has become increasingly prevalent due to its convenience, affordability, and reliability. The rapid development of information technology provides many conveniences and benefits to various aspects of human life [2]. The success of online motorcycle taxi services relies heavily on the satisfaction and intention of users to continue using the application. Therefore, it is essential to understand the elements that determine users' intention to continue using the application. Previous studies have identified the importance of system and information quality in the success of information systems. However, limited research specifically examines the consequence of the system and information quality on the ease of use and benefits of online motorcycle taxi applications (ojek-online) and their implications on user satisfaction and intention to continue using the system. * Corresponding author. Email addresses: novita_mariana@edu.unisbank.ac.id (Mariana), isworo@edu.unisbank.ac.id (Nugroho), saefurrohman@edu.unisbank.ac.id (Saefurrohman), mustagus@edu.unisbank.ac.id (Utomo) DOI: 10.15294/sji.v10i2.43830