77 ICI Bucharest © Copyright 2012-2021. All rights reserved ISSN: 1220-1766 eISSN: 1841-429X 1. Introduction The COVID-19 pandemic has forced a large population to work remotely. The temporary shift from the traditional workspace to remote working has triggered signifcant changes in working patterns, leading to a new layer of complexity (i.e., professional isolation). The transformations related to the COVID-19 pandemic have altered the norms while diminishing the cross-cultural boundaries. The pandemic has pushed businesses and other entities to expand their operations beyond the national borders. This expansion has led to a change in working methods, especially to a fexible schedule and work from home. These changes have also been found in the application areas of communication technology and the use of information (Raišiene et al., 2020). Telework or work from home ofers fexibility and independence to employees and the possibility to be close to one`s family. At the same time, the impact of employees on the environment is reduced, considering specifc aspects of transport. In early 2020, many global companies made it easier for employees to work from home to avoid overcrowding. As a result, employees’ interests in teleworking began to grow, and this facility came to be accepted by more and more workers (Nguyen, 2021). Over time, employees began to feel the need to socialize. As a result, employees began to return to work at low rates in some countries, feeling constrained by working from home. However, the fuctuations in COVID-19 outbreaks have made workers switch to working from home again earlier this year, 2021 (Li et al., 2020; Pulido-Martos et al., 2021). The Covid-19 period led to millions of workers in the European Union and worldwide working from home. In 2020, approximately 40% of workers in the EU carried out full-time telework (European Commission, 2020). Teleworking is positively related to frm performance (Sánchez Studies in Informatics and Control, 30(4) 77-86, December 2021 https://doi.org/10.24846/v30i4y202107 ICT Revolution from Traditional Ofce to Virtual Ofce: A Study on Teleworking During the COVID-19 Pandemic Muddassar SARFRAZ 1 , Larisa IVASCU 2,3 *, Kausar Fiaz KHAWAJA 4 , Adrian Victor VEVERA 5 , Florin DRAGAN 6 1 College of International Students, Wuxi University, 333 Xishan Avenue, Wuxi, 214105, China muddassar.sarfraz@gmail.com 2 Management Department, Faculty of Management in Production and Transportation, Politehnica University of Timisoara, 14 Remus Street, Timisoara, 300009, Romania larisa.ivascu@upt.ro (*Corresponding author) 3 Academy of Romanian Scientists, 3 Ilfov Street, 050044 Bucharest, Romania 4 Faculty of Management Sciences, International Islamic University, Sector H-10, Islamabad, 44000, Pakistan kausar.khawaja@iiu.edu.pk 5 National Institute for Research and Development in Informatics, 8-10 Maresal Averescu Avenue, Bucharest, 01145, Romania victor.vevera@ici.ro 6 Department of Automation and Applied Informatics, Faculty of Automation and Computers, Politehnica University of Timisoara, 14 Remus Street, Timisoara, 300009, Romania forin.dragan@upt.ro Abstract: The biggest challenge of today’s world is to adjust to the rapidly changing environment brought about by the COVID-19 pandemic, where uncertainty and unpredictability have become the norm. The advanced technological tools used during the pandemic have altered communication, employee motivation, and the employees` desire for personal connectivity. The main objective of this paper is to analyse the efect of professional isolation on the teleworker’s job performance, motivation, and turnover intention. This study also considers the moderating role of the access to information and communications technology. In this context, a survey was carried out among the employees from the telecommunications/ IT sector in Islamabad, Lahore and Karachi, Pakistan and 478 complete/usable responses were received and analysed. In this paper, the MACRO PROCESS computational procedure was employed. A confrmatory factor analysis was carried out, along with an analysis on Pearson correlation, internal consistency reliability, discriminant validity of the variables employed in this study, and hierarchical moderated regression analysis with the purpose of testing six hypotheses. The obtained results show that there is a negative relationship between professional isolation and the employees` job performance and motivation. On the other hand, professional isolation is positively associated with turnover intention. To that, professional isolation and the access to communication-enhancing technology (ACET) signifcantly afect employee job motivation. Keywords: Professional isolation, Job performance, Motivation, Turnover intention, ICT, COVID-19.