Work 54 (2016) 631–637
DOI:10.3233/WOR-162311
IOS Press
631
Exploring resilience and mindfulness
as preventative factors for psychological
distress burnout and secondary traumatic
stress among human service professionals
Rachel Harker
a
, Aileen M. Pidgeon
a,*
, Frances Klaassen
b
and Steven King
c
a
Department of Psychology, Bond University, Robina, QLD, Australia
b
Mercy Family Services, Toowoomba, QLD, Australia
c
Mercy Family Services, Brisbane, QLD, Australia
Received 23 August 2014
Accepted 7 August 2015
Abstract.
BACKGROUND: Human service professionals are concerned with the intervention and empowerment of vulnerable social
populations. The human service industry is laden with employment-related stressors and emotionally demanding interactions,
which can lead to deleterious effects, such as burnout and secondary traumatic stress. Little attention has been given to
developing knowledge of what might enable human service workers to persist and thrive. Cultivating and sustaining resilience
can buffer the impact of occupational stressors on human service professionals. One of the psychological factors associated
with cultivating resilience is mindfulness.
OBJECTIVE: The aim of this current research is to improve our understanding of the relationship between resilience,
mindfulness, burnout, secondary traumatic stress, and psychological distress among human service professionals.
METHODS: The current study surveyed 133 human service professionals working in the fields of psychology, social
work, counseling, youth and foster care work to explore the predictive relationship between resilience, mindfulness, and
psychological distress.
RESULTS: The results showed that higher levels of resilience were a significant predictor of lower levels of psychological
distress, burnout and secondary traumatic stress. In addition, higher levels of mindfulness were a significant predictor of
lower levels of psychological distress and burnout.
CONCLUSIONS: The findings suggest that cultivating resilience and mindfulness in human service professionals may assist
in preventing psychological distress burnout and secondary traumatic stress. Limitations of this study are discussed together
with implications for future research.
Keywords: Work, stress, mental health, healthcare workers
*
Address for correspondence: Dr. Aileen M Pidgeon, Depart-
ment of Psychology, Bond University, Robina, QLD, Australia.
Tel.: +61 07 55952510; E-mail: apidgeon@bond.edu.au.
1. Introduction
Human service professionals who work to pro-
vide intervention and empower the most vulnerable,
distressed, and disadvantaged people are routinely
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