Asian Pac. J. Health Sci., 2019; 6(3):32-35 e-ISSN: 2349-0659, p-ISSN: 2350-0964 ____________________________________________________________________________________________________________________________________________ ____________________________________________________________________________________________________________________________________________ Singh et al Asian Pacific Journal of Health Sciences, 2019;6(3):32-35 Page 32 www.apjhs.com Document heading doi: 10.21276/apjhs.2019.6.3.7 Original Research Article Level of Patient’s Satisfaction in a Government Medical College Hospital in a Rural Area of Haryana Rajendra Singh 1 , Yogender Malik 2 *, Pushpendra Malik 3 1 CMO , BPS GMC, Khanpur Kalan 2 Associate Professor, Forensic Medicine Deptt , BPS GMC Khanpur Kalan, Haryana, India 3 Associate Professor, General Surgery Deptt , BPS GMC Khanpur Kalan, Haryana, India Received: 10-08-2019 / Revised: 20-8-2019 / Accepted: 20-09-2019 ABSTRACT Patient satisfaction level is an important and commonly used indicator for knowing the quality of health care in any hospitals. In private hospitals it is vital for survival and in government institutes it affects patient recovery, patient retention, and utilisation of funds. Patient satisfaction is thus an indirect but a very effective indicator to measure the success of doctors and hospitals. The objectives of this survey were: to estimate the Patients’ satisfaction score for the patients of Bhagat Phool Singh Government Medical College for Women and Hospital (BPSGMC), Khanpur Kalan and to identify and report on the strengths and weaknesses of the services provided by this Hospital, to patients, so as to present data to measure performance of this Hospital; in the arena of providing medical care to patients in this state.The data was collected using questionnaire with structured and semi-structured queries and was analyzed using SPSS (version 9) software. It was found that the patient satisfaction here was very high and very few patients pointed out deficiencies. It is boon to the rural society and concept of opening rural medical college should be encouraged. Key words : Patient Satisfaction indicators, Rural center © The Author(s). 2019 Open Access. This work is licensed under a Creative Commons Attribution. The full terms of this license are available at our website and incorporate the Creative Commons Attribution. https://creativecommons.org/licenses/by/4.0/ INTRODUCTION Patient is the most important person for any hospital. All the network of hospital is designed to benefit patient.The Government of India launched the National Rural Health Mission (NRHM) in April 2005. The goal of the NRHM was to provide effective Medical Care to rural people with a focus on 18 states which have poor public health indicators and weak infrastructure. Rural India contains over 68% of India's total population with half of it living below poverty line, struggling for better and easy access to health care and services. Medical Care confronted by rural people are diverse and many and is a serious problem in resource-poor settings and contributes to mortality and morbidity particularly in rural India. B.P.S. Govt. Medical College for Women, Khanpur Kalan is the first college post independence in the medical field meant only for girls not only in Haryana but India. The college has the modern infrastructure and is located between the two highways the G.T. Road (NH1)& NH 71(A). *Corresponding Author Dr.Yogender Malik Associate Professor, Forensic Medicine Deptt, BPS GMC Khanpur Kalan,Haryana, India. E-mail: dryogendermalik1980@gmail.com The Medical College Hospital is having capacity of 450 beds with modular operation theatres, state of art ICU, air conditioned OPD block, Blood Bank & Central laboratory. This is a teaching institute and maiden batch of 100 girl’s students was admitted to pursue MBBS education in 2012. All the departments are functional. The hospital at the college became operational on September 1, 2011 to provide quality medical services to the rural pubic of this area of Haryana. The institution is working with a motto of “committed to make a difference”. MATERIAL AND METHODS A questionnaire was prepared containing structured and semi-structured queries. Using this questionnaire, 250 patients admitted in different departments were surveyed. The questionnaire were filled interviewing patient himself / herself or from the attendant. Patients at the time of discharge were selected for the interview and were selected randomly. This study was conducted from 25th of March 2013 to 20th of October 2013.A patient satisfaction score (P.S.S.)was calibrated and calculated for each patient. Data analysis was done with the help of charts and percentage method by the computer. Statistical calculations were made, by