Research Article FrameworkforEducationalDomain-BasedMultichatbot Communication System ZojanMemon, 1 HamidehAghian , 2 MuhammadShahzadSarfraz, 3 AkhtarHussainJalbani , 4 RozitaJamiliOskouei , 2 KhudaBuxJalbani , 5 andGhulamHussainJalbani 4 1 Department of Information Technology, University of Sufism and Modern Sciences, Bhit Shah 70140, Pakistan 2 Department of Computer Science and Information Technology, Mahdishahr Branch, Islamic Azad University, Mahdishahr, Iran 3 Department of Computer Science, National University of Computer and Emerging Sciences, Chiniot-Faisalabad Campus, Chiniot, Islamabad, Pakistan 4 Department of Information Technology, Quaid-E-Awam University of Engineering, Science and Technology, Nawabshah 67450, Pakistan 5 Riphah Institute of Systems Engineering, Riphah International University, Islamabad 44000, Pakistan Correspondence should be addressed to Rozita Jamili Oskouei; rozita2020j@gmail.com Received 22 January 2021; Revised 24 February 2021; Accepted 19 April 2021; Published 6 May 2021 Academic Editor: Shah Nazir Copyright©2021ZojanMemonetal.isisanopenaccessarticledistributedundertheCreativeCommonsAttributionLicense, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited. Education is an area where innovation moves slowly. In this study, we will propose a framework with a novel approach that will support the development of a multi-interactive chatbot’s system for an educational area using AIML 2.0. e system will facilitate the students for their learning towards an outcome-based education domain. e proposed framework will be composed of a user module which consists of user and user interface, chat agents module which will respond to the user query, chatbot KB which will act as the brain for the chatbot system, and socket system for establishing the communication link. Finally, the proposed system will be evaluated using a confusion matrix. e multichatbot communication system will support text-based dialogues on a limited set of questions related to education. However, the system will be implemented in java. e outcomes of this research will be useful for the education sector where these intelligent systems will help the students in schools, universities, and other training scenarios. 1.Introduction AI deals with the development of intelligent systems which can think and act as humans. ere are various tasks that intelligent systems do, such as learning, planning, and speech recognition, while research related to AI is extremely specialized as well as technical. Chatbot is one of the types of intelligent systems which communicate with the user like a human through voice commands or text or both. ese chatbot systems are ca- pable of generating an appropriate response or an appro- priate action based on the user input. e quality of such kind of systems can be determined through the significance of their output which is being chosen by the chatbot in response. Basically, chatbots were intentionally designed to replicate the communication smartly with single or multiple users, while NLP and ML are the important aspects of a chatbot system [1]. Chatbots have changed the way we think and live be- cause chatbots had the capability of being present and ready to provide help by performing tasks while conducting conversation anytime and anywhere [2]. ese intelligent chatbot systems are being used in many areas such as banking, customer support, security, health, and education. As the increasing utilization of technology has been changing the way students learn and understand the in- formation as the chatbots have provided a personalized learning environment to the students [3]. In education, the chatbots can be used to teach the students by conducting a lecture in a series of messages in order to make it look like a Hindawi Scientific Programming Volume 2021, Article ID 5518309, 9 pages https://doi.org/10.1155/2021/5518309