  Citation: Anwar, A.; Kee, D.M.H.; Ijaz, M.F. Social Media Bullying in the Workplace and Its Impact on Work Engagement: A Case of Psychological Well-Being. Information 2022, 13, 165. https://doi.org/10.3390/info13040165 Academic Editors: Marcin Ratajczak and Joanna Paliszkiewicz Received: 23 February 2022 Accepted: 22 March 2022 Published: 25 March 2022 Publisher’s Note: MDPI stays neutral with regard to jurisdictional claims in published maps and institutional affil- iations. Copyright: © 2022 by the authors. Licensee MDPI, Basel, Switzerland. This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license (https:// creativecommons.org/licenses/by/ 4.0/). information Article Social Media Bullying in the Workplace and Its Impact on Work Engagement: A Case of Psychological Well-Being Aizza Anwar 1, * , Daisy Mui Hung Kee 1 and Muhammad Fazal Ijaz 2, * 1 School of Management, Universiti Sains Malaysia, Penang 11800, Malaysia; daisy@usm.my 2 Department of Intelligent Mechatronics Engineering, Sejong University, Seoul 05006, Korea * Correspondence: aizzaanwar@gmail.com (A.A.); fazal@sejong.ac.kr (M.F.I.) Abstract: The hotel industry has transformed the social and official interaction and communication landscape due to information technology. This has created a new venue for bullying, known as cyberbullying. This study aims to examine the impact of workplace cyberbullying on the work engagement of hotel employees while examining the mediating role of psychological well-being and work meaningfulness using the job demand resource model and conservation of resource theory. The data (n = 470) were collected from 4-star and 5-star hotel employees in Pakistan. The results reported that psychological well-being mediates the relationship between workplace cyberbullying and work engagement. Moreover, work meaningfulness also mediates the relationship between psychological well-being and work engagement. Findings suggest that the hotel industry of Pakistan should acknowledge the presence of cyberbullying and design policies and procedures to maintain a healthy work environment for employees’ psychological well-being and ensure that hotel employees find their work meaningful. Keywords: social media; workplace cyberbullying; work engagement; psychological well-being; work meaningfulness 1. Introduction Social media and information technology have significantly transformed the tradi- tional workplace [1], and their increased usage can be observed by recent tech adoption in the hotel industry [2]. Researchers have started noticing these changes and investigat- ing the use of information technology in the hotel industry [3]. Undoubtedly, there are many advantages of using information technology, such as its reduction of the significance of distance. Communication with a coworker in the same building can be the same as with one who is miles away. However, recent evidence of workplace bullying channeled through ICT or social media illustrates the potential drawbacks of such technologies [4,5]. Researchers have been encouraged to see the adverse effects on employees [3]. There are several research studies related to youngsters’ negative online behaviors such as online hate and extremism [6], cyberaggression [7], and cyberbullying [8]. Nevertheless, limited studies have examined the negative use of social media or ICT for bullying in the work- place, named cyberbullying [9]. Workplace cyberbullying (WCB) refers to “all negative acts stemming from working relationships and occurring through the use of information communication and technologies (ICTs)” [10] (p. 29). Little research has been conducted on Pakistan’s hotel industry and the effects of information and technology on employees [11] (Khan et al., 2021). The concept of WCB has started to attract researchers’ attention [12–14] as a recently recognized risk factor in the workplace. The hotel industry has always been marked with high job demand and violence [14]. The use of information technology and social media provides the opportunity for people to keep their identity hidden and say and express whatever they want, allowing perpetrators to target their victims on a larger scale and different social media platforms Information 2022, 13, 165. https://doi.org/10.3390/info13040165 https://www.mdpi.com/journal/information