www.astesj.com 203 Comparative Analysis of Student Dissatisfaction of the Continuing Academic Semesters at UNTELS Omar Freddy Chamorro Atalaya 1,* , Dora Yvonne Arce Santillan 1 , Jorge Isaac Castro Bedriñana 2 , Teodoro Neri Díaz Leyva 1 , Denisse Marie Barrientos Pichilingue 1 1 Faculty of Engineering and Management, Universidad Nacional Tecnológica de Lima Sur, Lima, Perú 2 Faculty of Zootechnics, Universidad Nacional del Centro del Perú, Huancayo, Perú A R T I C L E I N F O A B S T R A C T Article history: Received: 17 September, 2019 Accepted: 07 November, 2019 Online: 05 December, 2019 Student dissatisfaction is of the utmost importance when it comes to establishing a process of continuous improvement in a University. Currently, at the National Technological University of Lima Sur (UNTELS) there is no information regarding the levels of student dissatisfaction with the services offered by UNTELS. In this context, the purpose of this research project is to collect information from the students of the Professional Careers of Systems Engineering, Environmental Engineering, Mechanical and Electrical Engineering, Electronic Engineering and Communications, and Business Administration of the academic semesters 2017-I, 2017-II and 2018-I. To assess student dissatisfaction, a physical questionnaire was applied; through which the indicator of the highest level of dissatisfaction was determined, being “Sufficient work tables or capacity”, corresponding to the category of laboratory service, whose value of dissatisfaction is 65.61%, 47.23% and 52.11%; in the academic semesters 2017-I, 2017-II and 2018-I, respectively. Next, the indicators whose level of research is greater than 40% were determined, with three indexes of higher percentage of increase, these are; Registration and enrollment, Internet Service and the Efficiency of Administrative Personal Work; These results are intended to take relevant actions for the continuous improvement of the educational quality of UNTELS.. Keywords: Dissatisfaction Students Continuous Improvement Academic Services Administrative Services 1. Introduction In search of quality assurance of university higher education, the Peruvian State according to Supreme Decree No. 016-2015- MINEDU states that, “The general objective of the policy of quality assurance of university higher education is to identify that all Young people in the country have the opportunity to access a quality educational service, which offers comprehensive training and continuous improvement, focused on the achievement of competent professional performance. Under this policy it is essential to quantify the percentage of satisfaction and dissatisfaction of university students, both academic services and administrative services provided by the University. [1] For this, it is important to evaluate perceptions so that relevant improvements can be made and maintain good for the level of satisfaction improved. It is appropriate to comment, that all this effort to improve the service should seek that the student is prepared in a positive environment and with the appropriate tools for their development as a professional future reach the optimum possible. [2] Dissatisfaction is made up of factors that have to do with the possibilities and opportunities that the university offers the student to start or continue his studies; taking into account the way in which its policies favor performance and permanence in the institution. It is also proven that these variables establish criteria for the decision of permanence and academic dropout, among which are: deficiency in physical, technological and human resources, disagreement with the university, lack of academic planning by teachers, discomfort with the university environment, inadequate treatment received at the university by professors and administrators, schedule programming, the institutional proposal is limited according to their expectations, and limited funding opportunities offered by the university. [3] Also, dissatisfaction arises from not reaching expectations, which are reasonable and sustained possibilities of something happening, that is, it is not any hope or aspiration. It is constituted ASTESJ ISSN: 2415-6698 * Omar Freddy Chamorro Atalaya, Jr. Los Damascos 986, Urb. Virgen de la Puerta, Los Olivos, Lima, Perú, 968053089 & omar_chamorro1@hotmail.com Advances in Science, Technology and Engineering Systems Journal Vol. 4, No. 6, 203-207 (2019) www.astesj.com https://dx.doi.org/10.25046/aj040626