78 Copyright © 2012, IGI Global. Copying or distributing in print or electronic forms without written permission of IGI Global is prohibited. Chapter 4 INTRODUCTION One of the key objectives under the e-government agenda is to achieve a one-stop government portal (Gupta et. al, 2005) and (Dias and Rafael, 2007) so that the citizens, businesses and other authorities have 24 hours access to public services from their home, their offices or even on the move. India has announced development of an India portal under National E-governance Plan approved in 2006. The objective is to integrate and provide access to government services to the citizens (NeGP, 2007). The portal will not only be a mirror for the Rakhi Tripathi Indian Institute of Technology Delhi, India V. Ranga Rao Govt. of N.C.T of Delhi, India M. P. Gupta Indian Institute of Technology Delhi, India Interoperability in E-Government: Select Aspects of Personal Information Integration ABSTRACT Integration and interoperability are critical issues for successful development of one-stop portal for the government. This issue involves integration of information among departments of government both verti- cally and horizontally. The following paper focuses on Personal Information Integration of citizens which is one of the aspects for achieving interoperability within the departments of government in India. Various challenges, benefts, and key issues of sharing personal information for one-stop portal are discussed. Potential solutions to overcome the challenges are detailed in the paper. In-depth research conducted through a set of interviews with high-ranking government offcials forms the basis for the chapter. DOI: 10.4018/978-1-60960-848-4.ch004