Pertanika J. Soc. Sci. & Hum. 24 (S): 179 - 192 (2016)
ISSN: 0128-7702 © Universiti Putra Malaysia Press
SOCIAL SCIENCES & HUMANITIES
Journal homepage: http://www.pertanika.upm.edu.my/
Article history:
Received: 14 April 2016
Accepted: 28 October 2016
ARTICLE INFO
E-mail addresses:
ksalina@iium.edu.my (Salina Kassim),
rahayu@upm.edu.my (Siti Rahayu Hussin)
* Corresponding author
Do Marketing Strategies Have Significant Influence on Usage of
Credit Cards? Empirical Evidence from Malaysia
Salina Kassim
1
* and Siti Rahayu Hussin
2
1
Institute of Islamic Banking and Finance, International Islamic University Malaysia,
50728 Kuala Lumpur, Malaysia
2
Department of Management and Marketing, Faculty of Economics and Management,
Universiti Putra Malaysia, 43400 UPM, Serdang, Selangor, Malaysia
ABSTRACT
This study explores the impact of marketing strategies of credit card providers on credit
card users in Malaysia. It investigates customers’ perception of credit card products,
promotions, pricing and place strategies. Credit card usage patterns are observed in terms
of card possession, usage frequency, spending amount and usage motivation. The study
adopts a quantitative research approach through survey questionnaires to link marketing
strategies with credit card usage. Logistic regression was performed to determine the
relationship between marketing strategies and credit card usage. The 4Ps of credit card
providers’ marketing strategies (namely product, pricing, promotion and place/availability)
have been shown to exert various degrees of influence on credit card usage. The study
found product, pricing and availability strategies influence credit card usage, but there
is no significant relationship between promotion strategies and credit card usage among
Malaysians.
Keywords: Credit card usage, marketing strategies, compulsive spending, Malaysia
INTRODUCTION
The pressure to increase market share and ensure customer loyalty and satisfaction have
led to many credit card providers to engage in innovative and creative marketing strategies.
Card providers intensify their marketing
efforts to differentiate their products from
others amid stiff competition. Consequently,
several ethical issues arise that have captured
the interest of researchers. A specific area
of interest is to evaluate the influence of