16 Int. J. Applied Decision Sciences, Vol. 4, No. 1, 2011 Copyright © 2011 Inderscience Enterprises Ltd. A framework for performance evaluation of employment offices: a case of Tunisia Wajdi Kthiri* Unit of Research in Applied Economics (URECA), Faculty of Economics Sciences and Management, Airport Road km 4, 3018 Sfax, Tunisia E-mail: wajdi_kthiri@yahoo.com *Corresponding author Ali Emrouznejad Operations & Information Management Group, Aston Business School, Aston University, Birmingham B4 7ET, UK E-mail: A.emrouznejad@aston.ac.uk Younes Boujelbène School of Business Administration, Sfax University, Airport Road km 4, 3018 Sfax, Tunisia E-mail: younes.boujelbene@fsegs.rnu.tn Mohamed Nejib Ouertani Unit of Research in Production, Faculty of Economics Sciences and Management, Sfax University, Airport Road km 4, 3018 Sfax, Tunisia E-mail: n_ouertani@yahoo.fr Abstract: This paper proposes a new framework for evaluating the performance of employment offices based on non-parametric technique of data envelopment analysis. This framework is explained using the assessment of technical efficiency of 82 employment offices in Tunisia which are under the direction of the National Agency for Employment and Independent Work. We further investigated the exogenous factors that may explain part of the variation in efficiency scores using a bootstrapping approach in period January 2006 to December 2008. Given the specialisation of employment offices, we used the proposed approach for the efficiency evaluation of graduate employment offices and multi-services employment offices, separately. Keywords: technical efficiency; performance evaluation; employment office; evaluation of human resource offices; Tunisia.