J. Mech. Cont.& Math. Sci., Vol.-14, No.-5, September-October (2019) pp 690-707
Copyright reserved © J. Mech. Cont.& Math. Sci.
M. SivaKoti Reddy et al
690
Role of Online Food Ordering Apps in determining the
Purchase Intentions: An Empirical Analysis among the
selected Online Food ordering customers
M. SivaKoti Reddy
1
, Shirisha Addela
2
1
Associate Professor, Department of Management Studies Vignan’s Foundation for
Science, Technology and Research, Guntur, (A.P.) India.
2
Research Scholar, Department of Management Studies Vignan’s Foundation for
Science, Technology and Research, Guntur, (A.P.) India.
E-mail: shiva.manukonda@gmail.com
1
, asirishareddy@gmail.com
2
https://doi.org/10.26782/jmcms.2019.10.00053
Abstract
The present research paper is emphasised to understand the moderating
role of information quality to determine the purchase intentions over the various
factors such as, ease of use, perceived value, accessibility and convenience. The
present study analysed the importance of the concerned variables over the
purchase intentions. The required data for this study is collected from the users of
both Swiggy and Zomato users in Guntur and Krishna districts of Andhra Pradesh.
The results of the study provided the empirical support to understand well the
customer perceptions towards the online food delivering apps.
Key words : Online food delivery, ease of use, perceived value, accessibility,
convenience, information quality, purchase intentions
I. Introduction
In India the popularity of online food ordering and delivering services is
steadily growing; expectations of the users are also increasing. The current
research paper is aimed to investigate consumer’s perceptions about the services
they may attain from various portals [VI]. The research findings of this study will
help the service providers to understand the consumer’s perception towards the
food ordering apps and further it reveals about the mediating role of information
quality over the purchase intentions [VII]. Technology has played a key role in
revolutionizing the food delivery service, it has contributed to the changes in
consumer preferences as their dependency of technology has motivated them to do
everything online comprising getting cooked meals delivered to their doorstep
[VIII]. Convenience is the prime factor to the consumers, as to place an order is as
simple as few clicks on any mobile devices. Technological dependency,
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ISSN (Online) : 2454 -7190 Vol.-14, No.-5, September - October (2019) pp 690-707 ISSN (Print) 0973-8975