400 Int. J. Business Forecasting and Marketing Intelligence, Vol. 4, No. 4, 2018
Copyright © 2018 Inderscience Enterprises Ltd.
SMEs’ intention towards the adoption of mobile
marketing: a case of Pakistan
Masood Ul Hassan, Maimoona Malik and
Zeeshan Iqbal*
Department of Commerce,
Bahauddin Zakariya University,
Multan, Pakistan
Email: masood@bzu.edu.pk
Email: malikmaimoona14@yahoo.com
Email: zeeshaniqbalch@yahoo.com
*Corresponding author
Abstract: The fastest growing marketing phenomena, around the world
especially in small and medium enterprises (SMEs) of developed and
developing economies, is the adoption of mobile marketing which radically
influences ways of advertising. However, Pakistani SMEs are less interested
towards the adoption of mobile marketing. Therefore, this study aimed to
develop and examine a parsimonious structure of multiple constructs comprised
as technological (perceived usefulness, perceived ease of use), organisational
(subjective norms, financial resources) and environment (competitive pressure,
customers pressure and technological support) through the theoretical lens of
technology-organisation-environment (TOE). Convenient sampling technique
was used for data collection by distributing self-administrated questionnaires
among the top-management of SMEs in Pakistan. Furthermore, structural
equation modelling with the help of SmartPLS was used to analyse the yielded
data. The study results empower the policy makers and academicians to gain
in-depth knowledge of the drivers associated with intention to adopt
m-marketing by Pakistani SMEs.
Keywords: small and medium enterprises; SMEs; technological factors;
organisational factors; environmental factors; TOE framework; mobile
marketing; intention; Pakistan.
Reference to this paper should be made as follows: Hassan, M.U., Malik, M.
and Iqbal, Z. (2018) ‘SMEs’ intention towards the adoption of mobile
marketing: a case of Pakistan’, Int. J. Business Forecasting and Marketing
Intelligence, Vol. 4, No. 4, pp.400–425.
Biographical notes: Masood Ul Hassan is a former Chairman of Department
of Commerce, Bahauddin Zakariya University Multan. He has been given three
best research paper awards. He has more than 22 years of national and
international experience major as a trainer, teacher and researcher. He has
completed his PhD in Business Management and Organisation from the
Istanbul University Turkey. Before earning his PhD degree, he secured his
BCom, MBA in Finance, LLB and Cost and Management Accountants (CMA)
degrees from the Pakistan and Associate Chartered Insurer (ACII), Fellow Life
Office Management (FLMI) and Associate Customer Service (ACS) degrees
from the UK and the USA, respectively.