162 Int. J. Education Economics and Development, Vol. 8, Nos. 2/3, 2017 Copyright © 2017 Inderscience Enterprises Ltd. Enhancing citizen participation in South African e-government: technology, organisation and environment factors Roxanne Piderit* and Nqabomzi Jojozi University of Fort Hare, East London Campus, Department of Information Systems, 50 Church Street, East London 5201, South Africa Email: rpiderit@ufh.ac.za Email: manqanqajojozi@gmail.com *Corresponding author Abstract: According to the e-government readiness index, which determines the capability and motivation of countries to use e-government for development, South Africa is considered ready for e-government. However, actual citizen use of e-government remains low. In order to investigate the reasons for low citizen participation, e-government services will be evaluated in terms of the technology-organisation-environment framework. Technology factors to be investigated include the e-government strategy, security of data and information, choice of platform, interoperability between platforms, and infrastructure in place. In terms of organisation factors, citizen willingness to share information, awareness and Information and Communication Technology (ICT) skills and education will be investigated. Environmental factors to be investigated are the political motivation for participation, economic factors including ICT investment, and policies and regulations. This research aims to investigate the factors which affect citizen participation in e-government, and propose a model for evaluating e-government services. The model is proposed based on a thorough literature survey and questionnaire findings relevant to the identified factors. Keywords: citizen participation; e-government; environment-organisation- technology. Reference to this paper should be made as follows: Piderit, R. and Jojozi, N. (2017) ‘Enhancing citizen participation in South African e-government: technology, organisation and environment factors’, Int. J. Education Economics and Development, Vol. 8, Nos. 2/3, pp.162–175. Biographical notes: Roxanne Piderit is an Associate Professor in the Department of Information Systems at the University of Fort Hare. Her research interests include citizen participation in e-government and factors affecting student success in higher education. Nqabomzi Jojozi is a final year Masters Student in the Department of Information Systems at the University of Fort Hare. Her study investigates the technology, organisation and environment factors which impact on the participation of citizens in e-government activities.