SCMS JOURNAL OF INDIAN MANAGEMENT Volume VIII, Number IV October - December 2011 Embedded in Cabell’s Directory, EBSCO, & ProQuest Service Quality Check: Online Shopping Upakul Sarmah and Mrinmoy K. Sarma see through e-shopping. Supply Chain: Barriers and Benefits Indian SMEs Rouhollah Zahedirad and B. Shivaraj flick through logistics. Sustainable Supply Chains: 3 BL and QFD Approach Mohd. Nishat Faisal and Asif Akhtar flip through the sustenance of logistics. Entrepreneurial Orientation: Performance Level Astha Sharma and Sumita Dave examine the inevitable complementaries. Working Capital Management: Impact on Profitability Vivek U. Pimplapure and Pushparaj P. Kulkarni glance on ramifications. Emotional Intelligence: Competent Professionalism Umashankar K. and Ranganatham G. pronounce the intrinsic. Salary and Satisfaction: Private - Public Sectors in J&K Radha Gupta traces the root of the matter. i10 Hyundai Chennai Customers: Satisfaction Level M. Ganesh and K. Soundarapandiyan scratch about for the smile. Physical and Core Services Quality: State Bank of India G. S. David Sam Jayakumar and I. Narsis unveil the hall mark. Services Quality Dimensions: Indian Food Retailers G. S. David Sam Jayakumar and K. Abdus Samad tell how readers smile in retail. Dynamics of Retention: Practices and Strategies Ananthan B. R. and Sudheendra Rao L.N. discover common means of retention. ISSN 0973-3167