International Journal of Innovative Technology and Exploring Engineering (IJITEE)
ISSN: 2278-3075, Volume-8, Issue-11S, September 2019
274
Published By:
Blue Eyes Intelligence Engineering
& Sciences Publication
Retrieval Number: K105309811S19/2019©BEIESP
DOI: 10.35940/ijitee.K1053.09811S19
Abstract— The present study revolves around the key theme of
importance of social responsibility and to recognize the
employees’ viewpoint on the social initiatives taken up by the
firm. How do the employees relate to Corporate Social
Responsibility (hereafter CSR) in terms of its importance and
benefits to self as well as the organization? In this paper the
researcher attempts to explore the perspective of
managers/executives/administrators across various sectors. Their
sentiments towards CSR, especially its benefits and its
importance are analyzed. A questionnaire developed by the
researcher was administered to capture the responses of the
participants. The data sample consisted of 336
managers/executives/administrators from firms based in and
around Pune region. The findings depict that effective
implementation of CSR initiatives may lead to lowering of
attrition levels in the firm. Also, employees believe that fair
remuneration would be an ideal indicator of whether an
organization is socially responsible or not. Results of the
exploratory research draw attention to the inevitability of CSR
aiding ethical behaviors amongst employees. Nurturing the
importance towards CSR in employees and ensuring relevant
benefits to the firm is the need of the hour. This research article
has vital inferences for firms and their managers, especially as it
relates to the viewpoints of the internal stakeholders towards
CSR. Some explanations as well as limited generalizations and
implications are developed thereof.
Keywords: Employee viewpoint, Social Responsibility, CSR.
I. INTRODUCTION
In most developing countries like India, other than public
sector companies, private sector is one of the largest
contributors to Corporate Social Responsibility (hereafter
CSR) spending. The earlier notion was that CSR is only
philanthropy. Nonetheless, today CSR is a far more
multifaceted concept and takes cognizance of not only
external stakeholders. CSR has climbed the ladder of the
priority list for most companies, especially private sector.
The Indian corporate perceives CSR as a cyclical act that
benefits the firm as it benefits the world. For instance,
educating the rural customer on benefits of banking is in the
long run beneficial for the firm itself.
The human elements in organizations have gained
enormous importance since the 20
th
century. Human
elements are very difficult to manage and it requires a great
deal of expertise on the manager’s part. Research has shown
significant correlation between the human elements and firm
performance. The Indian Industry has been taking the
human element very seriously of late. This element consists
of the knowledge, skill, talent of a firm’s workforce, as well
Revised Manuscript Received on September 10, 2019.
Dr. Naval Lawande, Assistant Professor, Symbiosis Institute of
Management Studies, Pune, Maharashtra, India.
(Email: naval.lawande@gmail.com)
as the values, attitudes and beliefs of the individuals
involved in it.
In today’s fast changing world, one of the most critical
factors for business success is the intellectual capital the
firm holds; most managers would surely agree to this
statement. Knowledge is more important than ever before
and a major source of competitive advantage. Not only are
employees the most decisive resource, they also determine
the success of every activity within the organization.
Employees are termed as strategic assets of the 21
st
century.
Just as organizations have changes dramatically in nature
over the last 20 years, so have employees’ attitudes towards
their employers – and attitudes towards social initiatives is
no exception. Employees are increasingly aware of their
own values as well as that if the employer. Most of the 21
st
century Multinational companies (hereafter MNC) have
become larger and more influential than governments of
countries they operate in. However, these MNC’s have
realized that with this shift of resources necessarily comes a
shift in responsibility to positively and proactively impact
the community around them. CSR is no more just an
expectation; it has evolved to be the right thing to do.
Managers and executives have understood that CSR can
positively add value to the bottom line and foster
sustainability of the business. In view of this, the research
tries to answer the following questions:
What does the concept of CSR mean to the
employees?
Does the employee give importance to the social
initiatives of the firm?
Do employees believe the CSR initiatives will reap
any benefits to the firm?
II. REVIEW OF LITERATURE
A firm’s active participation in CSR has a major impact
on its employees. Firms that give importance to a CSR
initiative do get branded as great employers. The
relationship between business and society has been a matter
of discussion in entire business diaspora. Businesses are
experiencing tremendous pressure from all stakeholders on
issues of sustainability, environment and ethicality. The
internal stakeholder (viz. employee) is becoming more
conscious and expects judicious use of business power held
by the corporation and its executives.
A. Corporate Social Responsibility
Exuding socially responsible behavior has become a
modern-day feature of the 21
st
century businesses.
Importance of Social Responsibility:
An Employee Standpoint
Naval Lawande