International Journal of Human Capital and Information Technology Professionals, 2(1), 1-17, January-March 2011 1
Copyright © 2011, IGI Global. Copying or distributing in print or electronic forms without written permission of IGI Global
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Keywords: ConceptualFramework,KnowledgeSharing,OrganisationalCulture,Trust,VirtualCommunities
INTRODUCTION
A real challenge for organisations at the begin-
ning of the millennium was “....how to harness
the intelligence and spirit of people at all levels
of organisation to continually build and share
knowledge” (Senge, 1997, p. 32). Since then
researchers have shown that knowledge sharing
provides business with competitive advantage
(Reid, 2003), enhances innovative performance
Trust as an Aspect of
Organisational Culture:
Its Effects on Knowledge Sharing
in Virtual Communities
Abel Usoro, University of the West of Scotland, UK
Imran U. Khan, University of the West of Scotland, UK
ABSTRACT
Knowledge sharing is of much interest to both practitioners and researchers because of its potential to quicken
learning, enhance innovation, reduce costs, and place organisations on a competitive edge. A principal tool
for knowledge sharing has been identified by researchers to be virtual communities in which research col-
laboration and other knowledge sharing activities easily take place. Some key factors examined in literature
as influencing knowledge sharing are technological, economic, and cultural. This paper concentrates on
organisation culture with specific focus on trust as its component. While trust has been researched in other
contexts, it has not been researched as an organisational cultural component that could affect knowledge
sharing in virtual communities. This gap in knowledge is what this paper aims to fill. A conceptual framework
is developed to express the relationship between trust components and knowledge sharing in virtual com-
munities. The framework will be verified in future empirical research; however, possible implications of the
research to research and practice are presented.
and reduces redundant learning efforts (Calan-
tone, Cavusgil, & Zhao, 2002; Scarbrough,
2001). Most research has discussed technical
and economic aspects of knowledge sharing
while very limited attention is given to culture
specific factors that affect knowledge sharing.
Usoro et al. (2006) classified culture that affects
knowledge sharing into organisational and so-
cietal categories. They also noted that research
in culture is predominantly either value-based
or work-practice based and this paper takes the
work-practice approach.
DOI: 10.4018/jhcitp.2011010101