IOSR Journal of Nursing and Health Science (IOSR-JNHS) e-ISSN: 2320–1959.p- ISSN: 2320–1940 Volume 6, Issue 3 Ver. I (May. - June. 2017), PP -96-102 www.iosrjournals.org DOI: 10.9790/1959-06030196102 www.iosrjournals.org 96 | Page Parents' Satisfaction with Nursing Care for Pediatric Gastrointestinal Endoscopy Patients in Khartoum State Public Hospitals Khartoum, Sudan Selwa Y Abdeldafie 1 Bindu Kaipprettu Abraham 2 1- Assistant Professor of Pediatric Nursing, Nursing Department/College of Applied Medical Sciences/ University of Hafr Albatin KSA 2- Msc of Pediatric Nursing, Nursing Department/College of Applied Medical Sciences/ University of Hafr Albatin KSA Abstract: Objective: the aim of this study was to estimate the parents' satisfaction with nursing care provided for their children in endoscopy procedures. Methods: cross sectional hospital-based design was used and 196 parents were interviewed in Khartoum state public hospitals A consecutive non-probability sampling technique was used. The collected data was cleaned, summarized, analyzed using SPSS version 20.0 and presented in figures and tables. Results: The caregivers of the children were 196 and they might be the parents or others; 82(41.8%) of them were females and 114(58.2%) were males. Regarding the kind reception by the nurses; 184(93.9%) of parents or care givers acknowledged the kind reception. 65 (33.2%) of the caregivers received information about endoscopy procedure from nurses. 126 (64.3%) caregivers paid the fees for endoscopy procedures from their own resources while the remaining 70 (35.6%) were covered by health insurance. No relation between participants’ gender and their satisfaction P – Value = 0.839 However there is a strong association between participants’ satisfaction and their residence with P- Value = 0.043 and participant satisfaction and their monthly income P -Value = 0.023. Conclusion: the study concluded that although participants were not satisfied about distribution of services mainly in the capital and centre, they were satisfied about nurses’ attitude towards their children and acknowledged their kind reception for patients. Only one third of patients were covered by health insurance. Keywords: Satisfaction, Parents, Children, Endoscopy, Khartoum state I. Introduction Parents' satisfaction is considered as meaning ful information to take an action for quality in health care settings. 1 Patients, parents or family and guardians' satisfaction with health care is regarded as an important indicator in measuring quality of health care services including nursing care. It is found to be very effective in measuring the success of health institutes and health professionals in delivery of patient care. 2 Satisfaction of Patients, parents or family and guardians is considered as a desirable outcome of health care which has a lot of dimensions such as environment, waiting times, locations and psychosocial aspect of care received by Patient, parents or family and guardian. (3) Gastrointestinal endoscopy is defined as: the examination which permits direct visualization of the gastrointestinal tract to assess the appearance and integrity of the gastrointestinal mucosa, detect lesions and provide access for therapeutic procedures, it is safe and effective .( 4) (5) With the advancement of technology, new innovations in medicine and introduction of fiber optic endoscopy and equipments in pediatric, the pediatric endoscopy procedures has been performed effectively and successfully. In addition to that endoscopic procedures have been performed on children in all stages of growth even premature infants with an increasing rate of using this type of technology. (6) mSignificant advances have occurred in diagnostic and therapeutic paediatric endoscopy since the first report of its use in children in the 1970s. The last two decades has seen an exponential growth in published experience and innovation in the field of paediatric therapeutic endoscopic intervention in the upper gastrointestinal (GI) tract and is the subject of this review .(7) The execution of pediatric gastrointestinal endoscopy has been enhanced during the past two decades by a lot of factors like: dramatic improvements in fiber optic and video technology, conscious sedation, nursing support and physician's experience (8) The success of the gastrointestinal endoscopy and its good out comes is permitted by good understanding of preparing both children and their families by providing sufficient information that help eliminating anxiety, worries and fears due to separation during the procedure.Age- appropriate explanation of the procedure for the children and their parents is helpful reduce fears of the parents and enables the child tolerating the procedure thus parents should be present during the preprocedural educational period to facilitate psychological preparation of both child and parents. (9)(10)(11) (12) (13)