Full Terms & Conditions of access and use can be found at http://www.tandfonline.com/action/journalInformation?journalCode=rpss20 Journal of Personal Selling & Sales Management ISSN: 0885-3134 (Print) 1557-7813 (Online) Journal homepage: http://www.tandfonline.com/loi/rpss20 Systems-savvy selling, interpersonal identification with customers, and the sales manager’s motivational paradox: a constructivist grounded theory approach Donald P. St. Clair, Gary K. Hunter, Philip A. Cola & Richard J. Boland To cite this article: Donald P. St. Clair, Gary K. Hunter, Philip A. Cola & Richard J. Boland (2018): Systems-savvy selling, interpersonal identification with customers, and the sales manager’s motivational paradox: a constructivist grounded theory approach, Journal of Personal Selling & Sales Management, DOI: 10.1080/08853134.2018.1517357 To link to this article: https://doi.org/10.1080/08853134.2018.1517357 Published online: 02 Nov 2018. Submit your article to this journal Article views: 38 View Crossmark data