International Journal of Trend in Scientific Research and Development (IJTSRD) Volume 5 Issue 5, July-August 2021 Available Online: www.ijtsrd.com e-ISSN: 2456 – 6470 @ IJTSRD | Unique Paper ID – IJTSRD43866 | Volume – 5 | Issue – 5 | Jul-Aug 2021 Page 551 Customer Perceived Risk and Adoption of E-Banking Services in Southeast Nigeria: The Moderating Effect of Educational Qualification Chibike Onyije Nwuba 1 , Prof Ireneus Chukwudi Nwaizugbo 2 1 Marketing Department, Federal Polytechnic Oko, Anambra State, Nigeria 2 Marketing Department, Nnamdi Azikiwe University, Awka, Anambra State, Nigeria ABSTRACT The study examined the relationship between perceived risk and the adoption of electronic banking in Southeast, Nigeria with the moderating effect of selected Socio-demographics, Specifically, the study addressed the relationship between the seven dimensions of perceived risk (financial, performance, social, physical, privacy, time and psychological risks) and the adoption of electronic banking in the south-eastern region of Nigeria using the moderating effect of educational qualification. The study adopted a descriptive survey research design; questionnaires were employed in collecting primary data while documentary sources were adopted for secondary data. The population of the study was made up of electronic banking users in the five States that make up the south-east region of Nigeria. Since the population is unknown, the Cochran formula for determining sample size for an infinite population was adopted to get the sample size of four hundred and ninety (490) electronic banking adopters. Descriptive statistics were used to check the behaviour of the data. The data from 424 valid responses were analysed and hypotheses tested using the Structural Equation Model (SEM) and with the aid of WarpPLS 6.0 software. Results from the study revealed that perceived risks in its seven dimension examined, has a significant relationship with the adoption of E-banking in Southeast, Nigeria, The results showed that the following risk dimensions were significantly moderated by educational qualification: Financial risk, privacy risk, social risk and Psychological risk, meanwhile, performance, physical and time risk were not moderated by educational qualification thus recommended that Managers of financial institutions should strategically develop plans to reduced or eliminate the risk perceived by customers by organizing educational programs to facilitate the adoption of e-banking services in Nigeria. KEYWORDS: Perceived Risk, Electronic banking, Demographics How to cite this paper: Chibike Onyije Nwuba | Prof Ireneus Chukwudi Nwaizugbo "Customer Perceived Risk and Adoption of E-Banking Services in Southeast Nigeria: The Moderating Effect of Educational Qualification" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456- 6470, Volume-5 | Issue-5, August 2021, pp.551-563, URL: www.ijtsrd.com/papers/ijtsrd43866.pdf Copyright © 2021 by author (s) and International Journal of Trend in Scientific Research and Development Journal. This is an Open Access article distributed under the terms of the Creative Commons Attribution License (CC BY 4.0) (http://creativecommons.org/licenses/by/4.0) 1. INTRODUCTION Technological advancement and increasing competition for effective service delivery has led to the implementation of self service at different levels. These demands have greatly affected the financial sector which is required to carry out service delivery at lower cost and less time. Consequently, this has necessitated the implementation of electronic system called E-banking. According to Tan & Teo (2000), electronic banking has recently become the way for the development of banking system, and the functions of electronic banking is increasing in many countries. It provides opportunities to create services processes that demand less internal resources, and thus, lower cost and provides greater availability and feasibility to reach more customers. From the customers’ point of view, electronic banking provides customers with easier access to financial services and time saving. Electronic banking provides 24hours and 7 days a week availability. Also, e-banking adoption has the propensity to increase an economy's Gross Domestic IJTSRD43866