Empathic Accuracy and Compassion Fatigue Among Therapist Trainees
Jennifer L. O’Brien
VA Boston Healthcare System, Jamaica Plain, Massachusetts
David A. F. Haaga
American University
Psychotherapists are in the challenging position of needing to (a) listen to traumatic self-disclosures well
enough to form empathically accurate responses to clients and (b) keep such self-disclosures and their
own emotional reactions to them private, without (c) becoming burned out or suffering excessively from
compassion fatigue. To shed light on these phenomena, we compared trait empathy as well as empathic
accuracy and compassion fatigue in response to a standard videotaped trauma self-disclosure among
advanced (fourth-/fifth-year graduate students, n 18) and novice (first-year graduate students, n 18)
therapist trainees and age- and gender-matched nontherapists (n 36). As expected, therapist trainees
reported substantially (d .77) less compassion fatigue than did nontherapists, and the trainees were
substantially (d .81) more accurate on a multiple-choice empathic accuracy test. However, therapist
trainees did not differ from nontherapists in trait empathy or on a free-response measure of empathic
accuracy. Advanced trainees did not differ from novice trainees on any measure. These results tentatively
suggest that therapist trainee resilience in managing the stress of receiving traumatic self-disclosure stems
more from selection, than retention or training/experience effects. Further research is needed to examine
if these conclusions would hold up with interactive discussions rather than standard videotaped disclo-
sures, or a wider range of therapist training and experience. A central implication of such an inquiry
would be to determine the utility of promoting therapist resilience in clinical training programs.
Keywords: empathy, empathic accuracy, therapist training, compassion fatigue
Interacting with distressed persons has the potential to be inher-
ently upsetting, and may even lead the listener to feel depressed
and anxious themselves (Marcus & Nardone, 1992; Strack &
Coyne, 1983). Gurtman, Martin, and Hintzman (1990) found the
contagion effect existed even when research participants watched
distressed individuals in a video. As a result, there is a tendency for
listeners to reject distressed disclosers from social interactions.
Therapists, of course, find themselves frequently interacting with
depressed and anxious individuals and are in no position to com-
municate such a rejection. This raises the question, what differen-
tiates those who choose a career in which they are constantly
exposed to individuals in distress, from those who do not choose
this profession? And second, how might therapists remain simul-
taneously empathic and manage their own reactions in the face of
repeated exposure to distressing material presented by clients? The
study described here explored two salient constructs with regard to
these questions; empathy and compassion fatigue.
Exposure to intensely negative emotions and experiences pre-
sented by patients can take a psychological toll on therapists, and
at worst potentially result in “burnout” (Freudenberger, 1975),
“vicarious trauma” (VT) (McCann & Pearlman, 1990) or “com-
passion fatigue” (CF) (Collins & Long, 2003). CF (sometimes
referred to as “secondary traumatic stress disorder” or STS) refers
to a state of tension and preoccupation in which the individual
experiences symptoms similar to posttraumatic stress disorder
(PTSD) following exposure to traumatizing material presented by
a patient. It is distinct from burnout among mental health profes-
sionals (Boscarino, Figley, & Adams, 2004). In particular, whereas
burnout is characterized as emotional exhaustion in the wake of
long-term exposure to frustrating and stressful aspects of one’s
work (Maslach, 1982), CF can in principle occur after a single
exposure to traumatic material (Figley, 1983). CF is also theoret-
ically distinct from VT, in that VT is more descriptive of a change
in therapists’ schemata about themselves and the world that result
from hearing about trauma from clients, as opposed to CF which
is more specifically tied to PTSD-like symptoms. Baird and
Kracen (2006) posited that due to lack of exact definitions of these
constructs in the literature (burnout, CF, VT, STS), it has been
challenging for researchers to use these concepts within a clinical
framework. Elwood and colleagues (2011) further argued that
clarifying these concepts and identifying a more specific course
and nature of symptoms can facilitate development and implemen-
tation of treatment programs to target clinicians who experience
such reactions.
This article was published Online First July 6, 2015.
JENNIFER L. O’BRIEN received her MA and PhD in clinical psychology
from American University. She is currently a postdoctoral fellow in clinical
psychology at the VA Boston Healthcare System. Her areas of professional
interest include clinical interventions for mood and anxiety disorders in
veteran populations, behavioral health interventions, and the intersection of
aging and gender on individual development.
DAVID A. F. HAAGA received his PhD in clinical psychology from the
University of Southern California. He is currently Professor and Chair of
Psychology at American University. His areas of research interest include
cognitive behavior therapy, assessment, smoking cessation, and trichotil-
lomania.
CORRESPONDENCE CONCERNING THIS ARTICLE should be addressed to
Jennifer L. O’Brien, VA Boston Healthcare System, Psychology Service
(116B), 150 S. Huntington Ave, Jamaica Plain, MA 02130. E-mail:
obrjennifer@gmail.com
This document is copyrighted by the American Psychological Association or one of its allied publishers.
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