Public Relations Review 50 (2024) 102470
0363-8111/© 2024 Elsevier Inc. All rights are reserved, including those for text and data mining, AI training, and similar technologies.
Social media in public relations scholarship: A database-based systematic
review of published articles from 2015 to 2020
Hui Zhang
Department of Communication, Bridgewater State University, USA
A R T I C L E INFO
Keywords:
Social media
Public relations
Social media research in public relations
Systematic review
Database
ABSTRACT
This systematic review examined social media research in public relations scholarship in English language be-
tween 2015 and 2020 by analyzing 380 articles from 143 journals sampled from multidisciplinary research
databases. The analysis focused on research methods, data collection sources, type of social media being studied,
use of theoretical frameworks, and differences between PR journals and non-PR journals. Key findings include:
(a) PR journals and a few communication journals, which have often been sampled in the existing review studies,
contributed to less than half (46.84 %) of the articles included, (b) significant differences between PR journals
and non-PR journals in use of survey (X
2
(1, N = 380) = 4.33, p = .04), and use of theoretical frameworks (X
2
(1,
N = 380) = 12.70, p < .001), (c) social media (N = 380, 36.6 %), together with platforms that are off social
media but online (N = 380, 37.1 %), was the most frequently used data collection source, and (d) about half (N
= 380, 47.2 %) of the articles belonged to the lower level on the extent of theoretical framework use continuum.
Implications of these findings for future systematic review studies in public relations are discussed.
1. Introduction
This study sets out to systematically review social media research in
public relations between 2015 and 2020. Systematic review is a research
study of research studies. As its name implies, it typically involves a
detailed and comprehensive plan and search strategy derived a priori,
with the goal of reducing bias by identifying, appraising, and synthe-
sizing all relevant studies on a particular topic (Uman, 2011). To qualify
as a systematic review, a review needs to adhere to standards of trans-
parency and reproducibility. In contrast to traditional reviews, it ensures
a more comprehensive overview of a chosen topic using structured
research questions, systematic search strategies, sampling criteria, and
coding procedure (Roth-Cohen & Avidar, 2022).
Findings of systematic reviews are valuable for public relations
scholarship as they synthesize and summarize existing studies using
rigorous methodologies. They are important at least in the following
four reasons. One, systematic reviews utilizing rigorous and transparent
methodologies can enhance the replicability of the review, and the
reliability and validity of the conclusions drawn from the review. Two,
systematic reviews offer a time-efficient solution for scholars to keep up
with social media research. As the volume of social media research
grows, it becomes more challenging for individual scholars to keep up
with all new studies. Systematic reviews condense the available
evidence, saving time for editors and researchers who need to stay
current in the field. Three, systematic reviews can reduce bias. The re-
view procedure is designed to reduce bias by utilizing rigorous and
transparent methods for study selection, data extraction and synthesis.
And four, systematic reviews can pinpoint areas where there is a lack of
research or inconsistencies. Identifying gaps and inconsistencies in the
literature helps guide future research directions and informs scholars
about where additional studies are needed.
This methodology has gained popularity in public relations schol-
arship. For example, at least two systematic review studies on social
media were published just in Public Relations Review in recent two years
(Roth-Cohen & Avidar, 2022; Wang et al., 2021). However, public re-
lations scholars who conduct systematic reviews have faced methodo-
logical challenges. One of the reasons is that PR scholarship occurs not
only in PR journals but also in various publication venues. Scholars who
use a journal-based approach to sample social media research in PR
often result in different number of journals. For example, a review of
development of social media in PR published in PRism included two
leading academic public relations journals (Ju et al., 2021). Two more
comprehensive systematic reviews published in Public Relations Review
included nine journals (Roth-Cohen & Avidar, 2022) and fourteen
journals (Wang et al., 2021) respectively. What these journal-based re-
view studies have in common is that they rely on top journals in public
E-mail address: Hui.Zhang@bridgew.edu.
Contents lists available at ScienceDirect
Public Relations Review
journal homepage: www.elsevier.com/locate/pubrev
https://doi.org/10.1016/j.pubrev.2024.102470
Received 30 August 2023; Received in revised form 8 May 2024; Accepted 21 May 2024