European Journal of Business and Management www.iiste.org ISSN 2222-1905 (Paper) ISSN 2222-2839 (Online) Vol.10, No.18, 2018 51 Effect of Motivation and Job Stress on Employee Performance (Case Study of General Support and Marketing Division and Enterprise Service Division of PT Telekomunikasi Indonesia, Tbk.) Ryani Dhyan Parashakti Maula Refahla Management Program, Economics and Business Faculty, Universitas Mercu Buana Jakarta Abstract This study aims to know the effect of motivation and job stress to employee performance in PT Telekomunikasi Indonesia, Tbk. The object in this study is 46 employee at PT Telekomunikasi Indonesia, Tbk.. and using quantitative descriptive approach. This data analysis which is used is statistic analysis in the form of multiple regression test. This study result shows that either simultaneously or partially, the variable of motivation and job stress to employee performance in PT Telekomunikasi Indonesia, Tbk.. It has been proven from the result of (f) simoultant test and the result of (t) partial shows significant point of two independent variables that supports hipothesys. There fore, the accepted assumption is, there is effect between motivation and job stress to employee performance in PT Telekomunikasi Indonesia, Tbk. Keywords: motivation, job stress, employee performance, PT Telekomunikasi Indonesia, Tbk. INTRODUCTION Performance of a company can not be separated from the role of the company's resources, one of which is human resources. Human resources is the most important asset in an organization or company because of its role as the subject of implementing policies and operational activities of the company. Human resources must be well managed so that company goals can be maximized. Human resource management has several goals, one of which is the goal of the organization that is to achieve what the company goals and also to achieve personal goals of employees (Simamora, 2006). Dessler (2009) argues that employee performance is the actual achievement of employees compared to the expected performance of employees. Expected work performance is a standard achievement that is arranged as a reference so that it can see employee performance in accordance with its position compared with the standards made. Moreover, it can also be seen from the employee's performance against other employees. PT Telekomunikasi Indonesia, Tbk. is a full-service information and communication company, service provider, and telecommunications network in Indonesia that provides a range of information, media and edutainment services, including cloud-based and server-based managed services, e-Payment services and IT enablers, e-Commerce and other portal services. Performance Decrease at General Support division and Marketing Enterprise Service Division of PT Telekomunikasi Indonesia, Tbk. seen from the number of procurement of goods / services in the period of quarterly employment, decreased in the third quarter of 2015 by 15%, the fourth quarter by 18%, and the first quarter 2016 by 30%. This problem occurs because of organizational transformations or employee moves that cause certain positions to be empty, allowing temporary job delegation to employees within a work unit resulting in increased employee stress, in addition to the lack of employee benefits for the contributions they have made. The attitude of the leader who is too focused on the taget given by the company so that the impact on the lack of rewards to employees for their contributions to the company, in this case the process of regenerating employees in the productive age category at the Unit of General Support and Marketing Enterprise Service Division PT Telekomunikasi Indonesia Tbk is still lacking. Based on the obtained is known that of 46 employees, 23 of whom are aged 46-57 years, it is known that the average age of employees in General Support and Marketing devision is dominated by the age of approaching retirement, this is one cause of the lack motivation in General Support division and Marketing Enterprise Service Division According to Gibson, (2008) the factors that affect the performance is a factor of psychological variables consisting of perception, attitude, personality, motivation, job satisfaction and job stress. Based on the theory of factors affecting the performance, the authors have conducted a survey and conducted a questionnaire on employees of General Support Division and Marketing Enterprise Service Division of PT Telekomunikasi Indonesia, Tbk. the results show that the smallest score score is Job Stress and Motivation. Ugur Yozgataa, Assoc. Serra Yurtkorub, Elif Bilginogluc (2013) states that job stress is negatively related to job performance. In addition Rachel Mboni Mambea, Joseph Obwogi (2015) the researchers found that rewards and training, have a close relationship on the influence of motivation on performance. Based on previous research, the authors propose a study entitled: brought to you by CORE View metadata, citation and similar papers at core.ac.uk provided by International Institute for Science, Technology and Education (IISTE): E-Journals