Int. J. Applied Management Science, Vol. 16, No. 3, 2024 261 Copyright © 2024 Inderscience Enterprises Ltd. Technostress and work exhaustion: unravelling the mediating role of work-family conflict in post-pandemic remote workers Hanfia Rahman* and Tripti Singh Motilal Nehru National Institute of Technology Allahabad, Allahabad, Uttar Pradesh, India Email: hanfiarahman@gmail.com Email: tripti@mnnit.ac.in *Corresponding author Abstract: The extensive adoption of information and communication technologies has garnered heightened attention in the contemporary digital era. This is particularly pertinent to post-pandemic remote workers that have encountered escalated stressors stemming from technological usage. The escalated dependence on information and communication technologies has amplified the blurring of boundary between work domain and family domain, consequently resulting in work exhaustion. Drawing on job-demands-resources model and conservation of resources theory, this study seeks to investigate the impact of technostress on work exhaustion and delineate the mediating influence of work-family conflict in this relationship. The investigation analysed a sample comprising 315 remote workers working in the Indian IT industry using PLS-SEM. The findings revealed that technostress leads to work exhaustion in remote workers and work-family conflict mediated this relationship. The study highlights implications for theory and practical interventions that can help manage technostress, work-family conflict, and work exhaustion among remote workers. Keywords: technostress; work exhaustion; work-family conflict; remote workers; IT employees. Reference to this paper should be made as follows: Rahman, H. and Singh, T. (2024) ‘Technostress and work exhaustion: unravelling the mediating role of work-family conflict in post-pandemic remote workers’, Int. J. Applied Management Science, Vol. 16, No. 3, pp.261–277. Biographical notes: Hanfia Rahman is a Research Scholar at School of Management Studies, MNNIT Allahabad, India. Her research interests include organisation behaviour and human resource management. Tripti Singh is an Associate Professor in the School of Management Studies at MNNIT Allahabad, India. Her research interests include strategic human resource management and organisation behaviour. She has several publications in reputed international and national journals.